Professional Service Provider for DBSA Client Satisfaction Surveys
DBSA
Compulsory briefing — you must attend to bid
6 November 2026 at 10:00 · Microsoft Teams
In plain English
The Development Bank of Southern Africa is seeking a professional service provider to conduct annual client satisfaction surveys. Bidders must be registered on the Central Supplier Database and provide a B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The Development Bank of Southern Africa (DBSA) is seeking a professional service provider to conduct its Annual Client Satisfaction Surveys for the 2026/27 and 2027/28 financial years. The work involves designing survey methodologies, managing fieldwork, analyzing data, and creating interactive dashboards to track client satisfaction. The provider must deliver executive reports and facilitate workshops to help improve DBSA service delivery. The project requires a hybrid research approach with a high confidence level and specific response rate targets. The successful bidder will provide support for two years, including advisory sessions and impact assessments. The work will be managed centrally by the DBSA. Interested parties must attend a compulsory briefing session on 06 November 2026. The final deadline for all submissions is 23 November 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Valid B-BBEE certificate or sworn affidavit
- Verifiable professional reference letters
- Proof of team qualifications and availability
Contact & how to apply
Name: Tumim
Email: Tumim@dbsa.org
Phone: Not provided
How to apply: Bidders must request a secure OneDrive submission link by emailing Tumim@dbsa.org. Submissions must be split into two separate folders (Folder 1 for technical/pre-qualification and Folder 2 for financial proposals) and uploaded via the provided link before the closing date.
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