Renewal of Connect Direct Services for RAF.
Road Accident Fund
In plain English
The Road Accident Fund is seeking a service provider for the renewal of Connect Direct Services and Support for 12 months. Only CSD registered suppliers can bid.
Always check the official documentDescription
The Road Accident Fund (RAF) has issued a request for the renewal of Connect Direct Services and Support. The work will take place at the RAF Head Office in Centurion, Pretoria. The contract duration is twelve months. Key deliverables include the maintenance and support of the Connect Direct Test, DR, and Production servers, as well as Secure+ support. The service provider must perform file transfer investigations, first-line application support, configuration, installations, and system upgrades. Additionally, the provider is responsible for knowledge transfer and training. The tender also includes requirements for ad hoc remote and onsite support, with travel costs calculated based on approved SARS rates.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Must be registered on the Central Supplier Database (CSD)
- Must have valid tax compliance status with SARS
Contact & how to apply
Name: Ntsako Baloyi
Email: Ntsakob@raf.co.za
Phone: 012-649-2023
How to apply: Responses must be emailed to rfq.procurement@raf.co.za. Ensure the RFQ number PR10118437 is used as a reference in all correspondence. Late submissions will not be accepted.
Related tenders
Software Performance Testing Services for RAF.
The Road Accident Fund (RAF) seeks a service provider for software performance testing services at its Head Office in Centurion, Pretoria. The project includes planning, scoping, and executing performance tests such as load, stress, and scalability testing on systems and APIs. Deliverables include test scripts, performance analysis reports, and system optimization recommendations. The contract is for twelve months, requiring monitoring of system behavior, analysis of response times, and documentation of testing activities to ensure system stability.
IT Research and Advisory Services for RAF.
The Road Accident Fund (RAF) seeks a service provider for IT research and advisory membership services to support IT governance, risk management, and digital transformation over a 24-month period. The service must cover six employees and includes unlimited access to research content, guided virtual consulting, training platforms, and diagnostic tools. Key deliverables include access to governance frameworks, technology roadmaps, application selection guidance, and concierge advisory services. The provider must also facilitate 4-5 day workshops to address complex technology challenges, with all research and tools shareable internally within the RAF.
Threat Detection and Response Services for RAF.
The Road Accident Fund (RAF) seeks a service provider for Managed Threat Detection and Response services over five years. This includes 24/7 monitoring, SIEM engineering, incident response, threat hunting, and skills transfer. Services will be performed at RAF offices in Centurion, with a Security Operations Center maintained in South Africa. Key deliverables include a service migration plan and regular training for 10 personnel.
Procurement of Actuarial Software for RAF.
The Road Accident Fund (RAF) seeks a specialized actuarial software platform for outstanding claims liability valuation. The three-year contract requires a server-based system for deterministic and stochastic modeling, AI-driven reserve estimation, and integration with existing RAF databases. The software must host data within South Africa. Deliverables include software implementation, system integration, and training for seven users. Ongoing actuarial consultation and technical support are required, managed from RAF offices in Centurion.
Third-Party Risk Management Solution for RAF.
The Road Accident Fund (RAF) seeks a service provider to implement and support a Third-Party Risk Management solution. The project includes designing a risk framework, providing a SaaS-based platform, and managing third-party vendor lifecycles. Deliverables include governance policies, automated risk scoring, data migration, and staff training. The contract is for three years, based at RAF offices in Centurion, requiring a team with a Project Manager, TPRM Lead, and Change Management Specialist.
Cloud-Based IAM Solution for Road Accident Fund.
The Road Accident Fund (RAF) seeks a service provider to supply and implement a cloud-based Identity and Access Management (IAM) solution, including maintenance and support for five years. The project involves integration with SAP HR, digital identity management, Multi-Factor Authentication, and data migration. It requires training for ICT security staff and 24/7 system support. The work will occur at RAF offices in Centurion and includes phases like needs analysis, infrastructure setup, testing, and a three-month hypercare period.