Centralised Customer Relations Management System Implementation
Drakenstein Municipality
Compulsory briefing — you must attend to bid
22 September 2026 at 09:00 · Communication and Marketing boardroom, 4th floor, Civic Centre, Berg River Boulevard, Drakenstein Municipality
In plain English
A centralised customer relations management database and system is being procured. Bidders must be registered on Drakenstein Municipality's supplier database and be tax compliant.
Always check the official documentDescription
The Drakenstein Municipality invites bids for the implementation of a centralised customer relations management database and system. The project will be based in Paarl. Key deliverables include the setup and management of this digital system to improve customer service operations. Bidders must attend a compulsory clarification meeting on 22 September 2026. The tender closes on 22 October 2026, and proposals must meet a minimum functionality score of 70% to be considered for further evaluation.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Must have valid tax compliance status
- Registered on Drakenstein Municipality supplier database
- Must achieve minimum functionality score of 70%
Contact & how to apply
Name: Bradley Fortuin
Email: Bradley@drakenstein.gov.za
Phone: 021-807-4888
How to apply: Submit physical bids in a sealed envelope marked with the tender number into Tender Box 1 at the Civic Centre, Berg River Boulevard, Paarl, 7620.
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