Procurement of ITSM and Case Management Solution for Postbank.
Lihle Cindi
In plain English
Postbank is procuring an ITSM tool and Case Management solution with a five-year support and maintenance period. Bidders must comply with South African regulatory requirements and demonstrate B-BBEE commitment.
Always check the official documentDescription
Postbank is seeking a service provider to supply, configure, and deploy an IT Service Management (ITSM) tool and Case Management solution. The project includes a five-year support and maintenance agreement. The work involves migrating data from legacy systems, integrating the new tool with existing banking infrastructure, and implementing automation and AI capabilities. The project will follow a phased approach over a period of 6 to 24 months. Key deliverables include the system deployment, user training, and comprehensive documentation. The solution must comply with strict financial and data protection regulations, including POPIA and SARB requirements.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid SARS Tax Compliance Status or CSD registration number
- Proof of official OEM or OSM partnership certification
- Three signed client references for similar projects within the last three years
Contact & how to apply
Name: Lihle Cindi
Email: Lihle.Cindi@Postbank.co.za
Phone: 074-032-1111
How to apply: Applications must be submitted electronically via email to RFP@PostBank.co.za by 16h30 on 14 September 2026.
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