Procurement of Customer Experience Survey Services.
Wilfred Vusi Maditsi
In plain English
Procurement of Customer Experience Survey Services for a period of three months. Bidders must be registered on the Central Supplier Database (CSD) and demonstrate experience in South African retail banking or financial services.
Always check the official documentDescription
Postbank SOC Ltd is seeking a service provider to conduct Customer Experience (CX) surveys for individual customers and Stokvels. The project involves designing survey instruments in all 11 official South African languages, collecting data through various channels, and providing analytics via secure dashboards. The work will take place in South Africa and must be completed within a three-month contract period. Key deliverables include measuring Net Promoter Scores, Customer Satisfaction, and Customer Effort Scores, alongside providing actionable insights and training for Postbank staff. The successful bidder must be prepared to start work within two days of the award.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid tax clearance documentation
- Minimum 5 years experience in CX research
- Proof of capacity to provide surveys in all 11 official languages
Contact & how to apply
Name: Wilfred Vusi Maditsi
Email: Vusi.Maditsi@Postbank.co.za
Phone: 076-706-9269
How to apply: Quotations must be emailed to rfq.procurementvm@postbank.co.za. You must use RFQ No. 19/2026 as the reference in your email subject line.