Provision of Client Satisfaction Survey Services.
Tender Department
In plain English
The Cape Town International Convention Centre is procuring client satisfaction survey services. Suitably qualified, experienced, and registered companies can bid, and registration on the CTICC Database or Central Supplier Database is required before adjudication.
Always check the official documentDescription
The Cape Town International Convention Centre (CTICC) is seeking a service provider for the Provision of Client Satisfaction Survey Services. The work will be performed at the CTICC facilities in Cape Town. The project requires the successful bidder to conduct professional surveys to measure client satisfaction. The tender process will be evaluated based on price, B-BBEE status, and locality, with a mandatory minimum functionality score of 70 required to qualify. All proposals must be submitted by the closing date of 23 November 2026 at 12:00.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Registered on CTICC or Central Supplier Database (CSD)
- Proof of relevant professional qualifications and experience
- Minimum functionality score of 70
Contact & how to apply
Name: Tender Department
Email: tender4@cticc.co.za
Phone: 021-410-5000
How to apply: Submit original bid documents in a sealed A4 envelope marked with the tender number and name. Deposit the envelope into Tender box 2 at the reception of CTICC 1, 1 Lower Long Street, Cape Town. Late, emailed, or faxed submissions are not accepted.
Related tenders
Appointment of Audio-Visual Event Service Providers at CTICC.
The Cape Town International Convention Centre (CTICC) seeks service providers for the appointment of Audio-Visual Event Service Providers. Interested parties must attend a compulsory briefing session. The deadline for the audio-visual project is 17 November 2026. Proposals will be evaluated based on functionality, requiring a minimum score of 70.
Supply, Installation, and Maintenance of CCTV and Access Control Systems
The Cape Town International Convention Centre (CTICC) seeks bids for the supply, installation, and maintenance of CCTV and access control systems at its facilities. A compulsory briefing session is on 22 October 2026, and proposals are due by 10 November 2026. Bidders must achieve a minimum functionality score of 70 points.
Repair, Maintenance and Servicing of Acoustic Operable Walls at CTICC.
The Cape Town International Convention Centre (CTICC) seeks experienced service providers for the supply and installation of Acoustic Operable Walls. Interested parties must attend compulsory briefing sessions in October 2026, with proposals due by mid-November 2026. Bidders must demonstrate technical expertise, meeting a minimum functionality score of 70 points.
Panel for Psychological and Development Solutions.
The City of Cape Town seeks service providers for psychological and non-psychological assessment and development solutions to support the Organisational Effectiveness and Innovation Department over 36 months. Deliverables include leadership and team development, talent management, coaching, change management, and training. Bidders must have experience with large organizations and access to HPCSA-registered practitioners. The tender uses an 80/20 preference point system for contracts up to R50 million, closing on 07 December 2026.
Facilitation of Supervisory and Management Development Centres
The City of Cape Town requires a service provider to facilitate supervisory and management development centres for staff. The project, spanning 36 months, aims to enhance leadership skills of team leaders, supervisors, and middle managers. It involves assessment activities, competency reports, and personal development plans using a blended approach of virtual and face-to-face sessions. Reports must be delivered within two weeks of each session, with cohorts of 5 to 10 participants.
Service Provider for Psychometric and Behavioural Assessments.
The City of Cape Town seeks a service provider to conduct psychometric and behavioural assessments over 36 months. Responsibilities include supporting the internal team, conducting assessments, providing competency reports, and managing feedback sessions. The provider must maintain a candidate database and submit monthly reports. Assessments are primarily in-person in Cape Town, with virtual options for other locations. The team should include a registered psychologist, three registered psychometrists, and an assessment coordinator, all with relevant experience. Bidders need five years of experience in management-level assessments.