Provision of Fibre Optic Internet and Email Hosting Services
Thokozile Memela
In plain English
This document outlines the general conditions applicable to government bids, contracts, and orders in South Africa. It does not specify particular goods or services being procured or eligibility requirements.
Always check the official documentDescription
The Office of the Ombud for Financial Services Providers (FAIS Ombud) invites bids for the provision of a primary fibre optic internet line and managed email hosting services. The project includes a 200 Mbps dedicated internet line, Microsoft Exchange hosting for 60 users, and Mimecast email security solutions. The contract duration is 36 months. Work will take place in Pretoria. Key deliverables include a smooth migration plan from the current provider, 24/7 technical support, monthly diagnostic reporting, and redundant infrastructure with daily backups. Bidders must attend a mandatory site inspection between 19 and 23 October 2026 and a non-compulsory briefing on 26 October 2026. The tender closes on 13 November 2026. The successful service provider must ensure 99.9% service availability and provide a comprehensive implementation strategy to ensure no service disruption before the current contract expires in March 2027.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid tax compliance status
- Minimum two years experience in fibre optic installation and maintenance
Contact & how to apply
Name: Thokozile Memela
Email: tenders@faisombud.co.za
Phone: 012-762-5000
How to apply: Bids must be delivered to the tender box or couriered to the Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010. Electronic or emailed submissions are not accepted.
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