Provision of Fraud & Ethics Hotline for RAF.
Duduetsang Sono
In plain English
The Road Accident Fund is procuring a service provider to operate a Fraud & Ethics Hotline for three years. Eligible bidders must be CSD registered and comply with relevant South African regulations.
Always check the official documentDescription
The Road Accident Fund (RAF) is seeking a service provider to manage an anonymous, secure Fraud and Ethics Hotline for a three-year period. The work will be based at the RAF Head Office in Centurion. Key deliverables include managing a toll-free number, secure email, and web-based reporting tools, while ensuring all interactions remain confidential and neutral. The provider must employ trained staff capable of communicating in all 11 official languages. Reporting requirements include incident notifications within 24 hours, alongside monthly, quarterly, and annual trend analysis reports. The service provider must also conduct awareness campaigns and ensure full compliance with the Protected Disclosure Act and POPIA. The project requires strict physical and cybersecurity measures, including secure document handling, 24/7 monitoring, and robust data protection protocols to safeguard sensitive information.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid Tax Compliance status with SARS
- Staff must have at least three years of relevant experience
- Proven track record with at least three previous clients
Contact & how to apply
Name: Duduetsang Sono
Email: duduetsang@raf.co.za
Phone: 012-429-5605
How to apply: Interested parties must email their proposals to rfq.procurement@raf.co.za. All correspondence must clearly reference the RFQ number PR 10116643. Late submissions will not be accepted.
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