Customer Care Training for Municipal Officials
M. MFINGWANA
In plain English
Customer care training for 5 municipal officials is being procured. Bidders must be registered on the CSD and accredited with relevant SETA or LGSETA.
Always check the official documentDescription
Ingquza Hill Local Municipality invites bids for Customer Care training for five municipal officials. The project involves a five-day in-house training program covering specific SAQA unit standards related to customer service monitoring and basic service skills. The service provider must manage all facilitator logistics, including travel and accommodation. Key deliverables include submitting facilitator credentials, issuing certificates of attendance and competency, uploading learner data to the National Learners Records Data Base, and providing a final close-out report. The training must be conducted within the municipal jurisdiction by 14 September 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Must have valid CSD registration
- Must have valid SARS Tax Compliance Status
- Account must not have municipal arrears exceeding 30 days
- Must hold relevant SETA or ETQA accreditation
- Facilitators must have CV, facilitation certificate, and assessor registration
Contact & how to apply
Name: M. MFINGWANA
Email: MMFINGWANA@IHLM.GOV.ZA
Phone: 039-252-0131
How to apply: Submit your bid by hand in a sealed envelope, clearly marked with the tender number and description, to the tender box located at Ingquza Hill Local Municipality, 135 Main Street, Flagstaff, 4810, by 12:00 on 14 September 2026.
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