Provision of Employee Assistance Programme for Eskom.
Eskom
In plain English
Eskom is procuring Employee Assistance Programme (EAP) Services for a duration of 5 years. Bidders must have a valid B-BBEE certificate or affidavit and comply with SDL&I obligations.
Always check the official documentDescription
Eskom Holdings SOC Ltd is inviting tenders for the provision of a comprehensive, confidential, and integrated Employee Assistance Programme (EAP). The services will support Eskom employees, their immediate families, learners, apprentices, graduates-in-training, and contractors affected by critical incidents. The contract is for a 5-year period, starting 1 October 2026. Key deliverables include 24/7/365 call centre support, clinical counselling, trauma and crisis management, conflict mediation, and managerial support. The service must be available in all 11 official South African languages and South African Sign Language. The provider must maintain national coverage, including on-site presence at designated Eskom sites. The tender requires a 70% technical threshold, focusing on call centre infrastructure, clinical governance, information security, and disaster recovery. The total estimated value for the 5-year period is R14,584,573.00 excluding VAT.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- VAT registration — A registered VAT vendor number with SARS.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Must have valid CSD registration
- Must maintain ISO 9001 compliant Quality Management System
- Practitioners must hold relevant professional registrations (e.g., HPCSA, SACSSP)
- Must provide valid B-BBEE certificate or sworn affidavit
- Must provide proof of insurance coverage
- Key personnel must possess detailed CVs
- Must demonstrate compliance with Employment Equity Act
Contact & how to apply
Name: Elias Mathabatha
Email: Mathabem@eskom.co.za
Phone: 011-800-5070
How to apply: Tenders must be submitted electronically via the Eskom E-tendering Portal at https://etendering.eskom.co.za/. Documents must be uploaded into the designated folders for Technical, Commercial, Financial, and Other categories, with a maximum file size of 50MB per file.
Related tenders
Provision of Employee Assistance Programme Services.
The City of Cape Town seeks a service provider for an Employee Assistance Programme for 32,556 employees and their families, over a 36-month period. Services include a 24/7 call centre, short-term counselling, trauma management, life management services, management support, wellness events, and data reporting. Work is based in Cape Town, with the tender closing on 23 November 2026.
Provision of Health and Wellness Services for JPC.
The City of Joburg Property Company (JPC) SOC Ltd seeks proposals for a three-year contract to provide comprehensive Employee Assistance Programme (EAP) and wellness services for approximately 1,705 employees. Services include psychosocial support, 24/7 crisis helplines, substance abuse management, executive wellness, and occupational health services. The provider will also manage on-site health screenings, facilitate wellness events, and conduct organizational climate surveys. A compulsory briefing session is on 13 November 2026, with proposals due by 04 December 2026.
Employee Wellness and Health Programme for Three Years
Brand South Africa seeks proposals for a three-year Employee Wellness and Health Programme. The service provider will develop wellness policies, offer 24/7 counseling, trauma debriefing, and management training. The programme includes annual wellness days, health screenings, and support for approximately 66 employees and interns across local and international offices. Quarterly reports and alignment with organizational culture transformation are required. Submissions close on 24 November 2026.
Provision of Employee Wellness Program for PSETA.
The Public Service Sector Education and Training Authority (PSETA) seeks a service provider for an Employee Wellness Program. Services include 24/7 telephonic counselling, face-to-face sessions, trauma debriefing, and life management support. The provider will also conduct health screenings, wellness days, and training presentations. The contract is for three years, managed from PSETA offices in Pretoria. Proposals must meet a 70-point functionality threshold. Closing date: 13 November 2026 at 11:00.
Provision of Employee Assistance Programme for PSiRA.
The Private Security Industry Regulatory Authority (PSiRA) seeks a service provider to deliver an Employee Assistance Programme (EAP) for its staff over 60 months. The service will be conducted at PSiRA offices, requiring bidders to detail project phases, costs, and man-days. A compulsory virtual briefing session is scheduled for 30 October 2026.
Integrated Employee Health and Wellness Programme for GPW.
The Government Printing Works (GPW) seeks a service provider for an integrated Employee Health and Wellness Programme (EHWP) for 782 employees over five years. Services include operating an occupational health clinic, medical surveillance, employee assistance, and occupational hygiene at GPW sites in Pretoria, Mmabatho, Polokwane, and East London. Deliverables include a 24/7 support line, health screenings, fitness-for-duty evaluations, and comprehensive reporting. A project manager and specialized medical staff are required. A compulsory briefing session is on 12 November 2026, with the tender closing on 01 December 2026.