Provision of Employee Assistance Programme Services.
City of Cape Town
In plain English
The City of Cape Town is procuring augmentary employee assistance programme services for its employees. Any company or individual can bid, subject to the conditions outlined in the tender document.
Always check the official documentDescription
The City of Cape Town is seeking a service provider for an Employee Assistance Programme (EAP) for its 32,556 employees and their families. The contract will run for 36 months. Key deliverables include a 24/7/365 call centre, short-term counselling, trauma management, and life management services. The provider must also offer management support, conduct wellness awareness events, and provide detailed data reporting. Work will take place in Cape Town. The tender closes on 23 November 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on CSD and City of Cape Town Supplier Database
- Valid SARS Tax Compliance Status PIN
- Submit audited financial statements for the past three years
- Certificate of no outstanding municipal service debt
- Public liability (R20m) and professional indemnity (R5m) insurance
- Valid Letter of Good Standing from the Compensation Commissioner
- Audit letter verifying clinical staff and affiliate numbers
- Evidence of 24-hour call centre and digital service infrastructure
- Three de-identified reporting samples from the last 12 months
- Clinicians must hold valid HPCSA, SACSSP, or SANC registration
- PSiRA registration for security personnel
Contact & how to apply
Name: For Enquiries
Email: HR.TenderSubmissions@capetown.gov.za
Phone: 000-000-0000
How to apply: Submit the completed tender document in a sealed envelope marked with the tender number and description. Deposit it into Tender Box 219 at the Civic Centre, 12 Hertzog Boulevard, Cape Town, before 10:00 am on 23 November 2026. Electronic submissions are not accepted.
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