Professional Service Provider for DBSA Client Satisfaction Surveys
DBSA
Compulsory briefing — you must attend to bid
6 November 2026 at 10:00 · Online via Microsoft Teams
In plain English
The Development Bank of Southern Africa is seeking a professional service provider to conduct annual client satisfaction surveys. Bidders must submit electronically and ensure compliance with tax obligations and B-BBEE certification.
Always check the official documentDescription
The Development Bank of Southern Africa (DBSA) invites proposals for a professional service provider to manage its Annual Client Satisfaction Survey (CSAT) programme. The project covers the 2026/27 and 2027/28 financial years. The successful bidder will design survey methodologies, conduct fieldwork, analyze data, and create interactive dashboards to track client satisfaction. Key deliverables include executive reports, management workshops, and implementation support in the second year. The work involves building internal capacity through training and knowledge transfer. The project requires a team of experts, including research specialists, data analysts, and strategic consultants. The total estimated effort is 117 days over two years. Bidders must attend a compulsory briefing session on 06 November 2026 via Microsoft Teams. The closing date for submissions is 23 November 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Minimum ten years organizational experience in research or customer experience
- Minimum three signed and verifiable reference letters
Contact & how to apply
Name: Tumi Mnguni
Email: TumiM@dbsa.org
Phone: 011-313-3820
How to apply: Request a dedicated submission link by emailing Tumim@dbsa.org. Once received, upload your bid in two separate folders (Folder 1 for functionality and Folder 2 for pricing) to the provided OneDrive link before 23:55 on 23 November 2026.
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