Debt Collection Services for Power Users in Cape Coastal Cluster
Eskom
In plain English
Eskom is conducting a tender process for unspecified goods, work, or services. Eligible bidders must comply with the criteria in the Tender Data and cannot subcontract 100% of the work.
Always check the official documentDescription
Eskom Holdings SOC Ltd is inviting tenders for the provision of debt collection services for active and terminated accounts. This includes Large Power Users (LPU), Small Power Users (SPU), and sundry debtors located in the Cape Coastal Cluster. The contract will run for a period of 36 months, with a starting date of 01 November 2026. Key deliverables include soft collections via call centers, hard collections involving legal litigation, and comprehensive monthly performance reporting. Bidders must utilize integrated debt collection systems and provide proof of an in-house legal department. A non-compulsory clarification meeting will be held via MS Teams on 16 November 2026. The tender validity period is 120 days from the closing date of 01 December 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Affiliated with ADRA, Council for Debt Collectors, or LSSA
- Access to two tracing systems and one adverse listing system
- Valid ISO 9001 compliant Quality Management System
- Valid COIDA certificate of good standing
Contact & how to apply
Name: Thea Smith
Email: Smithtch@eskom.co.za
Phone: 021-522-1726
How to apply: Tenders must be submitted electronically via the Eskom E-tendering site. Documents must be uploaded into the designated folders (Technical, Commercial, Financial, and Other) in PDF format. Pricing schedules must be provided in both PDF and Excel formats.
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