Provision of End-User Device Support Services.
Tender Office
In plain English
End-user Device Support Services are being procured. Bidders must be registered and operating in South Africa, and provide CIPC registration documents.
Always check the official documentDescription
The South African Revenue Service (SARS) is inviting bids for the provision of End-User Device Support Services (Tower E) across all its sites in South Africa. The successful bidder will provide comprehensive support for hardware including computers, laptops, tablets, printers, and scanners. Key deliverables include break-fix services, warehousing, logistics, and the management of OEM support contracts. The contract duration is five years, with an optional two-year extension. Bidders must maintain a national footprint with service centers in all nine provinces. The project requires a three-month transition period to ensure service continuity. The service provider must manage an automated IT Service Management system and provide professional advisory services. All personnel must undergo security vetting and adhere to strict confidentiality protocols. The tender is governed by the 90/10 preference point system.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Registered company — An active CIPC-registered company in good standing.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid CIPC registration documents
- Valid Tax Compliance Status (TCS) PIN or CSD registration
- Established service centres in all nine provinces
- ISO 27001, ISO 20000, or IT Service Management certifications
- OEM warranty accreditation for Dell, Lenovo, HP, Apple, Samsung, and Ricoh
- Three years of audited or independently reviewed financial statements
- Professional indemnity and public liability insurance
- Proof of attendance at compulsory virtual briefing session
- Performance bond from a financial institution
Contact & how to apply
Name: Tender Office
Email: tenderoffice@sars.gov.za
Phone: 081-037-9162
How to apply: Submit one hardcopy in an A4 ring-bound lever arch file and one softcopy on a USB stick. Deliver to the SARS Procurement Tender Office, Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Brooklyn, Pretoria, 0181, by 11:00 AM on 14 September 2026.
Related tenders
Provision of Server Support Services for SARS.
SARS seeks proposals for server support services, including hardware break-fix, installation, project management, and consulting for Dell Intel-based and Blade servers. The contract is for three years, with a two-year extension option, covering all nine provinces. The provider must have a main service centre in South Africa and remote footprints in each province, ensuring monthly service reports, incident management, and strict resolution timelines.
Provision of IT Support and Maintenance Services.
The National Home Builders Registration Council (NHBRC) seeks a qualified service provider for the repair and maintenance of HP and Dell laptops, Rugged X T200 tablets, and the provision of on-site IT support technicians. The contract includes deploying eight technicians to various provincial offices across South Africa for 12 months, with key deliverables such as diagnostic assessments, hardware repairs using genuine parts, and weekly on-site technical support. Bidders must adhere to strict service level agreements regarding repair turnaround times.
Supply and support of computers for Eskom.
Eskom Holdings SOC Ltd seeks tenders for the supply, delivery, and support of computer hardware, including laptops, desktops, monitors, and slates, for a period of five years across various Eskom sites. The scope includes asset tagging, imaging, and technical support services. Bidders must provide a national footprint or a logistical plan for support across all provinces and comply with quality standards such as ISO 9001 and Eskom-specific specifications. The tender closes on 14 September 2026 at 10:00 AM.
Procurement and support of ICT laptops and accessories.
CATHSSETA invites bids for supplying 50 enterprise ICT laptops, including executive and standard models, with peripherals such as wireless mice, backpacks, power banks, and noise-canceling headphones. The service provider must offer a three-year on-site warranty and assist with license activation. Deliverables are to be completed within 30 days of the purchase order. Bidders must demonstrate experience in supplying enterprise hardware and software to large organizations and provide three reference letters for similar projects.
Supply and Support of Revenue Administration System.
The Department of Home Affairs seeks a service provider for the supply, hosting, maintenance, and support of a Revenue Administration System for over 500 sites, including offices and mobile units. The system must integrate with existing platforms, ensure secure payment processing, and provide automated reconciliation. The contract includes 24/7 support, system enhancements, and staff training over 60 months. Experience in public sector revenue solutions is required. The tender follows a 90/10 preference point system and is valued above R50,000,000. Submissions close on 18 September 2026 at 11:00.
Supply and Maintenance of IT Equipment for SAWS
The South African Weather Service (SAWS) seeks a service provider to supply, deliver, and maintain ICT end-user equipment, including laptops, desktops, monitors, and peripherals. The contract spans three years, with an optional two-year extension. Deliveries are to be made to the SAWS office in Centurion. The project requires high-end and standard computing hardware with specific technical standards, including a five-year warranty for computers and a three-year warranty for monitors. Bidders must provide three contactable reference letters for similar work completed within the last five years. SAWS may conduct site visits to verify the bidder's operational infrastructure.