Provision of End-User Device Support Services.
Tender Office
In plain English
End-user Device Support Services are being procured. Bidders must be registered and operating in South Africa, and provide CIPC registration documents.
Always check the official documentDescription
The South African Revenue Service (SARS) is inviting bids for the provision of End-User Device Support Services (Tower E) across all its sites in South Africa. The successful bidder will provide comprehensive support for hardware including computers, laptops, tablets, printers, and scanners. Key deliverables include break-fix services, warehousing, logistics, and the management of OEM support contracts. The contract duration is five years, with an optional two-year extension. Bidders must maintain a national footprint with service centers in all nine provinces. The project requires a three-month transition period to ensure service continuity. The service provider must manage an automated IT Service Management system and provide professional advisory services. All personnel must undergo security vetting and adhere to strict confidentiality protocols. The tender is governed by the 90/10 preference point system.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Registered company — An active CIPC-registered company in good standing.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid CIPC registration documents
- Valid Tax Compliance Status (TCS) PIN or CSD registration
- Established service centres in all nine provinces
- ISO 27001, ISO 20000, or IT Service Management certifications
- OEM warranty accreditation for Dell, Lenovo, HP, Apple, Samsung, and Ricoh
- Three years of audited or independently reviewed financial statements
- Professional indemnity and public liability insurance
- Proof of attendance at compulsory virtual briefing session
- Performance bond from a financial institution
Contact & how to apply
Name: Tender Office
Email: tenderoffice@sars.gov.za
Phone: 081-037-9162
How to apply: Submit one hardcopy in an A4 ring-bound lever arch file and one softcopy on a USB stick. Deliver to the SARS Procurement Tender Office, Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Brooklyn, Pretoria, 0181, by 11:00 AM on 14 September 2026.
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