Unified Channel Management Solution for Contact Centres.
City of Cape Town
In plain English
The City of Cape Town is procuring a unified channel management solution with integrated telephony for its emergency and non-emergency contact centres. Any eligible company or consortium can bid, with no specific registration requirements mentioned.
Always check the official documentDescription
The City of Cape Town invites tenders for the supply, implementation, and maintenance of a Unified Channel Management solution for its emergency and non-emergency contact centres. The project includes integrating voice, social media, and messaging channels with existing CRM and emergency systems. The contract duration is 60 months, including a 6-month hyper-care support period. Key deliverables involve system development, integration, and 24/7 managed services. The work will take place in Cape Town. Bidders must demonstrate technical experience with large-scale contact centre environments and provide proof of OEM accreditation. The closing date for submissions is 16 September 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on CCT Supplier Database and National Treasury CSD
- Valid Tax Compliance Status PIN
- Proof of OEM or OSM accreditation
- Audited financial statements for past 3 years for projects over R10 million
- Public Liability insurance of R20 million and Professional Indemnity of R5 million
Contact & how to apply
Name: For Equiries
Email: Channel.ManTender@capetown.gov.za
Phone: 000-000-0000
How to apply: Submit the completed tender document in a sealed envelope, clearly marked with the tender number and description, into Tender Box 193 at the Tender & Quotation Boxes Office, 2nd Floor, Civic Centre, 12 Hertzog Boulevard, Cape Town, by 10:00 am on 16 September 2026.
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