Ethics hotline services for ERWAT.
City of Ekurhuleni
Compulsory briefing — you must attend to bid
28 October 2026 at 10:30 · Microsoft Webinar
In plain English
ERWAT is seeking a service provider with a Safeline-EX to provide independent confidential ethics hotline services for 36 months. Bidders must attend a compulsory briefing session and submit all necessary documents; no CIDB grading is required.
Always check the official documentDescription
The East Rand Water Care Company (ERWAT) is inviting bids for the appointment of a service provider to manage an independent, confidential ethics hotline for a period of 36 months. The work involves operating a 24/7/365 hotline via telephone, email, web, SMS, and mobile app, while ensuring support for all official South African languages. The successful bidder will be responsible for developing and executing annual ethics awareness programs, which include creating videos, promotional materials, and digital content. Additionally, the provider must maintain an electronic case management system and deliver regular monthly, quarterly, and annual reports with trend analysis. The project includes a 12-month probation period. A compulsory virtual briefing session is scheduled for 28 October 2026, and the final deadline for bid submissions is 19 November 2026 at 12:00.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Certified Safeline-EX certificate for whistleblowing service providers
- Valid SARS Tax Compliance Status (TCS) Pin
- Registered on the National Treasury Central Supplier Database (CSD)
- Proof of municipal rates or valid lease agreement with affidavit
- Compliance with Occupational Health and Safety Act and POPIA
Contact & how to apply
Name: Phumzile
Phone: 0119297000
How to apply: Submit hard copies to the tender box at ERWAT Head Office, Hartebeesfontein Office Park, R25 Bapsfontein Road, Norkem Park. An optional electronic copy in PDF format may be emailed to TenderE-Submission@erwat.co.za, clearly stating the tender number ERW2605/01 and the bidder's name in the subject line.
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