Hosted PABX Solution with Microsoft Teams Integration.
SCM Office
In plain English
The Mine Health and Safety Council is seeking a service provider to deliver a hosted PABX solution with Microsoft Teams telephony integration, VoIP capability, and desktop instruments for 62 months. Bidders must comply with the Preferential Procurement Policy Framework Act and be tax compliant.
Always check the official documentDescription
The Mine Health and Safety Council (MHSC) invites bids for a hosted PABX solution with Microsoft Teams integration, VoIP capability, and desktop instruments. The project covers 74 users and includes solution architecture, hardware supply, number porting, network assessment, and ongoing support. The contract spans 62 months, consisting of a 2-month implementation phase followed by 60 months of maintenance. Key deliverables include a redundant Session Border Controller, call recording, and end-user training. All data, including call recordings and metadata, must be hosted within South African borders. The service provider must ensure full compliance with POPIA, including security measures like encryption and multi-factor authentication. The work will be performed for the MHSC, with a focus on cloud-based telephony and resilient communication infrastructure.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Valid OEM accreditation for proposed PABX solution
- ICASA license or partnership with ICASA-licensed operator
- Relevant industry certifications (e.g., Microsoft Teams Voice/MS-700)
- Proof of POPIA compliance and South African data sovereignty
Contact & how to apply
Name: SCM Office
Email: tenders@mhsc.org.za
Phone: 011-656-1797
How to apply: Submit your technical and pricing proposals via email to tenders@mhsc.org.za. Ensure all documents are on official forms and include the signed POPIA Compliance Statement and Data Processing Agreement on company letterhead. The maximum email attachment size is 150MB.
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