Hosted PABX Solution with Microsoft Teams Integration.
SCM Office
In plain English
The Mine Health and Safety Council is seeking a service provider to deliver a hosted PABX solution with Microsoft Teams telephony integration, VoIP capability, and desktop instruments for 62 months. Bidders must comply with the Preferential Procurement Policy Framework Act and be tax compliant.
Always check the official documentDescription
The Mine Health and Safety Council (MHSC) invites bids for a hosted PABX solution with Microsoft Teams integration, VoIP capability, and desktop instruments. The project covers 74 users and includes solution architecture, hardware supply, number porting, network assessment, and ongoing support. The contract spans 62 months, consisting of a 2-month implementation phase followed by 60 months of maintenance. Key deliverables include a redundant Session Border Controller, call recording, and end-user training. All data, including call recordings and metadata, must be hosted within South African borders. The service provider must ensure full compliance with POPIA, including security measures like encryption and multi-factor authentication. The work will be performed for the MHSC, with a focus on cloud-based telephony and resilient communication infrastructure.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Valid OEM accreditation for proposed PABX solution
- ICASA license or partnership with ICASA-licensed operator
- Relevant industry certifications (e.g., Microsoft Teams Voice/MS-700)
- Proof of POPIA compliance and South African data sovereignty
Contact & how to apply
Name: SCM Office
Email: tenders@mhsc.org.za
Phone: 011-656-1797
How to apply: Submit your technical and pricing proposals via email to tenders@mhsc.org.za. Ensure all documents are on official forms and include the signed POPIA Compliance Statement and Data Processing Agreement on company letterhead. The maximum email attachment size is 150MB.
Related tenders
Telecommunication Hardware and Software Services for DoA.
The Department of Agriculture seeks a service provider for the supply, installation, maintenance, and support of telecommunication hardware and software across various offices in South Africa for 36 months. Responsibilities include managing VOIP infrastructure, maintaining PABX systems, providing telephone instruments, and staff training. The provider must ensure spare parts availability within 24 hours and adhere to specific technical support response times. Pricing should be all-inclusive.
Provision of WAN and VoIP Services for 36 Months
The Commission for Gender Equality requires a service provider to supply, install, and manage a Wide Area Network (WAN) and Voice over IP (VoIP) system for its Head Office in Johannesburg and nine provincial offices across South Africa. The contract is for 36 months and includes high-speed internet, enterprise IP telephone handsets, integrated network security, 99.9% network uptime, and 24/7 technical support. The project involves migrating existing services with minimal disruption.
VOIP System Deployment and Maintenance for 60 Months
Gert Sibande TVET College seeks service providers for the deployment, installation, and maintenance of a VOIP system for 60 months. Interested parties must register for non-compulsory online information sessions on 18 August 2026, with submissions due by 28 August 2026 at 11:00.
Unified Channel Management Solution for Contact Centres.
The City of Cape Town seeks tenders for the supply, implementation, and maintenance of a Unified Channel Management solution for its emergency and non-emergency contact centres. The project involves integrating voice, social media, and messaging channels with existing CRM and emergency systems over a 60-month period, including a 6-month hyper-care support phase. Bidders must have experience with large-scale contact centres and provide OEM accreditation. The closing date is 16 September 2026.
Telecommunications Service Provider for JCPZ
Johannesburg City Parks and Zoo seeks a telecommunications service provider for a one-month contract to supply, install, and manage a converged network infrastructure. This includes MPLS, cloud security, VPN, web hosting, and VOIP/video conferencing across various locations. The provider must ensure high internet availability and connectivity, manage LAN/WAN performance, and offer technical support and billing.
Provision of IT Services for Data Centres.
The Department of Home Affairs seeks a service provider for IT services and technical support for Data Centres and server infrastructure. The project includes maintaining systems for Live Capture and Smart ID Card applications across four main Data Centres in Gauteng and 210 offices nationwide. Responsibilities include managing approximately 1,200 physical servers, hardware, storage, virtualization, and network environments. Key tasks are preventative maintenance, incident resolution, disaster recovery support, and ensuring 24/7 operational availability. The contract is for three years, with an option to extend for two more years. Work will primarily occur at SITA Centurion and Hallmark buildings, with potential travel to other sites. Bidders must provide specialized technical skills, and all on-site staff must be South African citizens subject to security vetting. The submission deadline is 21 August 2026 at 11:00.