Service provider for customer care and stipend management.
South African Tourism
In plain English
The Department is procuring services for training and managing 150 Service Excellence Ambassadors, including stipend payments and UIF/COIDA registration. Bidders must be accredited by CATHSSETA/QCTO and provide reference letters and CVs of experienced project managers.
Always check the official documentDescription
The Department is seeking a service provider to manage and train 150 Service Excellence Ambassadors. The work will take place across three ACSA International Airports over a 12-month period. Key deliverables include signing employment contracts with all 150 beneficiaries, providing NQF level 4 customer service training, and issuing certificates to successful candidates. The provider must also manage monthly stipend payments, ensure statutory compliance with UIF and COIDA, and maintain attendance registers. Additionally, the provider is responsible for uploading all required documentation, such as progress reports and invoices, into the Department's electronic system and attending project advisory meetings.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- UIF registration — Registration with the Unemployment Insurance Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Must hold valid CATHSSETA or QCTO training accreditation
- Must not be listed on Register for Tender Defaulters or Restricted Suppliers
- Must provide valid B-BBEE sworn affidavit
- Must disclose state employment and related business interests
- Must disclose all CSD-registered companies linked to directors
Contact & how to apply
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