Provision of Anti-Fraud and Ethics Hotline Service.
Receiving Officer
In plain English
The tender is for a professional service provider to manage an Anti-Fraud and Ethics Toll-Free Hotline for 36 months. Eligible bidders must be registered with the CSD and have a valid B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The Trans-Caledon Tunnel Authority (TCTA) is seeking a professional service provider to operate an Anti-Fraud and Ethics Toll-Free Hotline for a period of 36 months. The service includes a 24/7/365 reporting platform via telephone, email, SMS, and live chat, supported by a secure Case Management System. The provider must ensure data privacy, manage incident reporting, and provide awareness training, including posters and newsletters. All data must be stored on encrypted servers within South Africa. The project aims to maintain operational independence from TCTA management while ensuring compliance with the Protected Disclosure Act and PoPIA.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Membership with Association of Certified Fraud Examiners (ACFE) or equivalent
- Valid Tax Compliance Status (TCS) PIN
- Registration on the Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Core team CVs: Team Leader, Senior Manager, and Key Accounts Manager
- Three reference letters for anti-fraud services provided within the last five years
Contact & how to apply
Name: Receiving Officer
Email: tenders07@tcta.co.za
Phone: 012-683-1200
How to apply: Applications must be submitted via email to tenders07@tcta.co.za by 11:00 a.m. on 4 August 2026. Late submissions will not be accepted.
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