Customer Experience & Service Delivery Training Course
Land Bank
In plain English
The Land Bank is seeking service providers for a Customer Experience & Service Delivery Training Course. Bidders must be registered on the Central Supplier Database and comply with SARS tax requirements.
Always check the official documentDescription
The Land and Agricultural Development Bank of South Africa invites service providers to deliver a two-day virtual Customer Experience and Service Delivery training course. This project aims to train at least 25 delegates from customer-facing and support departments. The successful bidder will be responsible for designing the course content, providing electronic learning materials, facilitating the virtual sessions, and conducting assessments. Key topics include customer service excellence, communication, conflict resolution, and building a customer-centric culture. The provider must also supply attendance registers, evaluation reports, and certificates of completion. The work is intended to support the bank's professional development goals within the financial and agricultural sectors.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Accreditation with a relevant quality assurance body
- Valid SARS tax compliance status
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
Contact & how to apply
Name: Yolanda Dladla
Email: Quotations@landbank.co.za
Phone: 012-686-0500
How to apply: Applications must be submitted via email to Quotations@landbank.co.za by 16:00 on 23 July 2026. Ensure all required documentation is attached to the email.
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