Genesys License Renewal and Support Services for 12 Months
SABS
In plain English
The South African Bureau of Standards is seeking quotations for the renewal of Genesys licenses for 12 months. Bidders must be registered on the Treasury Central Supplier Database and provide a valid BBBEE certificate or sworn affidavit.
Always check the official documentDescription
The South African Bureau of Standards (SABS) is seeking a service provider for the renewal of Genesys software licenses and support services for a 12-month period. The project involves migrating the existing Genesys system to a new provider and maintaining hosted contact center services. Key deliverables include the Genesys Engage base package, which covers voice, email, and chat functionality, along with recording connectors and local technical support. The work will be performed at the SABS facility in Groenkloof. The deadline for all submissions is 02 September 2026 at 11:00 AM.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Valid reseller or partner accreditation documentation
- Must be registered on the Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
Contact & how to apply
Name: Ntobeko Mweli
Email: Ntobeko.Mweli@sabs.co.za
Phone: 012-428-6691
How to apply: Proposals must be submitted via email to Ntobeko.Mweli@sabs.co.za. Documents must be in PDF format, with a maximum file size of 14 MB. Compressed zipped folders are permitted, but external links or file-sharing services like WeTransfer will not be accepted.
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