Customer Awareness Skills Training for Municipality Employees
Candice Rabie
In plain English
The Nama Khoi Municipality is seeking a service provider to provide customer awareness skills training. Bidders must be registered on the Central Supplier Database of National Treasury.
Always check the official documentDescription
The Nama Khoi Local Municipality invites service providers to conduct Customer Awareness Skills Training for 24 employees. The training focuses on improving communication, problem-solving, and customer engagement. The program must align with SAQA Unit Standards 114959 and 114974. The work will take place in Springbok over a five-day period, and training must commence within two weeks of the appointment. The provider must supply all learning materials and issue Services SETA certificates to successful delegates. A Portfolio of Evidence must be submitted within 30 days of the program start. All travel and delivery costs must be included in the final price.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN or certificate
- Valid Services SETA accreditation certificate
- Proof of ETQA registration for facilitators and moderators
Contact & how to apply
Name: Candice Rabie
Email: candice.rabie@namakhoi.gov.za
Phone: 027-718-8116
How to apply: Submit sealed quotations to the tender box at the Nama Khoi Municipality, 4 Namaqua Street, Springbok, 8240, or email them to formal.quotations@namakhoi.gov.za. Ensure the quotation number and description are clearly marked.
Related tenders
Customer Care Training for Municipal Officials
Ingquza Hill Local Municipality seeks bids for a five-day in-house Customer Care training for five officials. The training covers SAQA unit standards on customer service and basic skills. The provider must handle facilitator logistics, submit credentials, issue certificates, upload data to the National Learners Records Data Base, and provide a close-out report. Training is to be completed by 14 September 2026 within the municipal jurisdiction.
Basic Computer Literacy Training for Municipal Employees
The Nama Khoi Local Municipality seeks bids for training 20 learners in Microsoft Word, Advanced Excel, and PowerPoint over five days in Springbok. The service provider must supply learning materials, facilitate training, conduct assessments, issue certificates, upload results to the National Learners’ Records Database, and provide a progress report. Training starts on 08 September 2026, with a submission deadline of 15 September 2025, aiming to enhance digital skills of municipal employees.
Panel of Skills Development Providers for Two Years
Ingquza Hill Local Municipality seeks skilled training providers for a two-year contract to train municipal officials, councilors, and community members. Training will cover various departments and align with the Workplace Skills Plan and Skills Audit requirements. Providers will develop project plans, provide course materials, manage logistics, and submit reports. Training content must meet South African Qualifications Authority standards, with providers selected for specific interventions as needed.
Panel of Accredited Training Service Providers for 36 Months
The Ramotshere Moiloa Local Municipality seeks a panel of accredited training service providers for a three-year contract. The providers will offer training, mentorship, and capacity building in governance, engineering, finance, and ICT. Responsibilities include developing training materials, facilitating modules, and managing learner assessments in Zeerust. Key deliverables include delivering accredited training programs, uploading learner achievements, and supporting workplace experience. Providers must effectively train and assess staff throughout the contract period.
Panel for Entrepreneurship Programme Training Providers.
The Office of the Premier, North West Province, seeks accredited training providers for a panel to deliver an Entrepreneurship Programme focusing on the Child and Youth Care Work Entrepreneurship NQF Level 5 qualification. Responsibilities include recruiting learners, providing training facilities, facilitating lessons, managing assessments, and ensuring learners receive nationally recognized certificates. The project spans various districts in the North West Province and requires adherence to merSETA guidelines, with a one-year appointment.
Child and Youth Care Worker Learnership Program.
The Western Cape Department of Social Development seeks an accredited service provider to implement a Child and Youth Care Worker (NQF Level 5) learnership for 80 officials over 24 months. The project requires a blended learning approach, training materials, a Learning Management System, and technical support. The provider will also train 16 mentors and offer catering for in-person sessions. The facility must be within 100 km of Cape Town CBD, accommodating 40 learners at a time. Deliverables include quarterly reports, a final evaluation, and learner certification. The contract lasts two years with a 90-day bid validity.