Provision of Maintenance for SITA SDN Infrastructure
Ntombenhle Mkhize
In plain English
SITA is procuring comprehensive hardware and software maintenance and support services for its core SDN network infrastructure for 60 months. Bidders must be registered on the Central Supplier Database (CSD).
Always check the official documentDescription
The State Information Technology Agency (SITA) invites bids for the provision of comprehensive hardware and software maintenance and support services for its Core SDN network infrastructure. The successful service provider will be responsible for supporting Huawei NE8000 routers, CloudEngine switches, 2288X V5 servers, and the iMaster NCE-Campus platform, as well as the Cignera CATS OSS/BSS platform. The contract will span a duration of sixty months. Key deliverables include maintaining specific service level agreements with a 15-minute response time and a 4-hour resolution time, providing formal service reports, and ensuring business continuity. The work will be performed across all nine provinces of South Africa. Bidders must demonstrate technical expertise through OEM-certified personnel and maintain logistical support capabilities. The project requires adherence to strict quality and security standards, including ISO certifications and compliance with the Occupational Health and Safety Act.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Huawei Gold Certified Service Partner (CSP) accreditation
- Five years experience in IP/MPLS, SDN, SD-WAN, or Network Automation
- Valid B-BBEE certificate or sworn affidavit
- Proof of COIDA registration
Contact & how to apply
Name: Ntombenhle Mkhize
Email: Ntombenhle.Mkhize@sita.co.za
Phone: 033-260-3187
How to apply: Bids must be submitted electronically via the SITA-Supplier Oracle ERP portal at www.suppliers.sita.co.za. No manual, email, or faxed submissions will be accepted. Proposals must be signed by an authorized representative, with proof of authority included.
Related tenders
Managed SD-WAN Solution for NHLS.
The National Health Laboratory Service (NHLS) seeks a service provider to implement and manage a Cisco-based SD-WAN solution across 272 sites in South Africa. The project includes providing last-mile connectivity, integrating existing Cisco hardware, and managing a private APN service for 5,000 SIM cards. The provider will offer 24/7 network monitoring, incident management, and monthly performance reporting for five years. Key deliverables include a secure network design, a real-time reporting portal, and a cost optimization plan, requiring integration with Cisco DNA Center and high service availability nationwide.
Supply of Huawei Network Equipment for WCG.
The State Information Technology Agency (SITA) seeks an accredited Huawei partner to supply and deliver network infrastructure equipment for the Western Cape Government, Department of the Premier. The project includes switches, servers, and wireless access points, with five years of technical support. Work will occur at 4 Dorp Street, Cape Town, involving hardware supply, network design implementation, and certified handover documentation. Compliance with government interoperability standards and the Protection of Personal Information Act is required. The project spans a 60-month support period, with next-business-day repair services. The tender uses an 80/20 preference point system for evaluation.
Procurement of Secure Access Service Edge Solution.
The Border Management Authority seeks a service provider for the procurement, installation, configuration, and management of a Secure Access Service Edge (SASE) solution for 3,000 users with 99.999% uptime over three years. The project includes deploying security features such as Zero Trust Network Access, firewalls, and secure web gateways, along with professional services and technical training for staff. Bidders must offer a co-managed operational model and ensure consistent security across data centers and cloud environments, requiring high technical expertise and experience in SASE implementations.
Provision of IT Hardware and Support Services.
The Trans-Caledon Tunnel Authority (TCTA) seeks a service provider for the supply of desktops, laptops, and accessories with a three-year warranty and support. The project includes delivery of IT hardware over three years, device tracking, and security management. Equipment must be new and delivered within six weeks of order, with a 48-hour repair or replacement turnaround. Support is required at TCTA offices or within a 50km radius. Bidders need six years of experience and three reference letters.
Supply and Support of Network Firewalls
Air Traffic and Navigation Services (ATNS) seeks a service provider for the supply, implementation, and five-year support of web application and internal network firewalls across eight national sites, including major airports. The project includes hardware installation, software configuration, 24/7 monitoring, firmware upgrades, and staff training to ensure high-availability protection against cyber threats. A compulsory briefing session is scheduled for 15 October 2026.
Supply and Installation of HPE Aruba Switches for DWS.
The State Information Technology Agency (SITA) requests bids for the supply, delivery, installation, and configuration of Hewlett Packard Enterprise Aruba network switches for the Department of Water and Sanitation's Kimberley Regional Office. The project includes decommissioning old equipment, installing new hardware, configuring network ports, and performing connectivity testing. A 5-year on-site warranty and next-business-day support are required. Installations must occur outside standard business hours. Bidders must attend a mandatory on-site meeting and ensure security clearance for personnel. Specific hardware includes CX 6200F and CX 5420 switches. The tender follows an 80/20 preference point system and closes on 20 November 2026.