Support and Maintenance of Ticketing Systems for PRASA.
PRASA
In plain English
PRASA is procuring comprehensive support, maintenance, and enhancements for bus and rail ticketing systems for six months. Bidders must submit proposals electronically via the SAP Ariba Business Network.
Always check the official documentDescription
The Passenger Rail Agency of South Africa (PRASA) invites bids for the provision of comprehensive support, maintenance, and upgrades for its bus and rail ticketing systems. This six-month contract aims to stabilize production environments, protect revenue, and support digital modernization. The scope includes helpdesk management, system enhancements, EMV-compliant payment support, and disaster recovery readiness. The service provider must ensure secure integration with existing platforms such as SAP, STAR, and various legacy systems. Key deliverables include preventive maintenance, compliance reviews for POPIA and PCI DSS, and knowledge transfer to PRASA personnel. The work will be performed for PRASA’s national ticketing infrastructure. Bidders must provide a skilled project team, including a Project Manager, various Application Developers, and a Payment Software Support Specialist with specific industry experience. The contract requires fixed pricing for the duration of the project.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Registered company — An active CIPC-registered company in good standing.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on SAP Ariba Business Network
- Valid Tax Compliance Status PIN
- Registered on Central Supplier Database (CSD)
- Valid CIPC company registration and director identity documents
- Valid B-BBEE certificate or sworn affidavit
- Proven experience in bus or rail ticketing systems
- Project team must hold relevant professional certifications
- Evidence of specialist payment software capability (Mastercard/Visa CID 49223)
- Signed Joint Venture or Consortium agreement if applicable
Contact & how to apply
Name: Annah Hlaele
Email: annah.hlaele@prasa.com
Phone: 012-748-7528
How to apply: Bidders must submit proposals electronically via the SAP Ariba Business Network. Access the tender through the provided portal link: https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110025986?anId=ANONYMOUS. Ensure all documents are uploaded before the closing date of 1 October 2026 at 10:00 AM.
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