Electronic Payment Processing Services for Municipality
eThekwini Municipality
In plain English
Provision of electronic payments processing services for a period of 36 months. Bidders must be registered on the National Treasury Central Supplier Database.
Always check the official documentDescription
The eThekwini Municipality is seeking a service provider to manage electronic payment processing for municipal services. This contract will run for 36 months. The provider must accept various payment methods, including credit and debit cards, at retail outlets or through financial platforms. Key responsibilities include transferring collected funds to the municipality within 24 to 48 hours, providing daily payment files, and submitting monthly transaction reports. The provider must also maintain a secure portal for real-time transaction visibility and ensure all payments are validated against active municipal accounts. Additionally, the service provider is required to implement a formal refund process and maintain robust disaster recovery systems to ensure service continuity throughout the contract period.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Minimum 3 years relevant experience with supporting reference letters
- Valid Payments Association of South Africa (PASA) certificate
- Valid Financial Services Provider (FSP) registration
- Contractual agreements with retail payment platforms
- Professional indemnity insurance of at least R12 million
- Valid Tax Compliance Status PIN
- Proof of municipal fee payment or debt agreement
- Proof of compliance with Occupational Injuries and Diseases Act
Contact & how to apply
Name: Thembinkosi Dlamini
Email: Thembinkosi.Dlamini@Durban.gov.za
Phone: 031-322-5091
How to apply: Submit a hard copy in a sealed envelope to the Tender Box at the ground floor foyer of the Municipal Buildings, 166 KE Masinga Road, Durban. Additionally, submit the application electronically via the eThekwini Municipality JDE System (ESP Module). The hard copy is the official version.
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