Support and Maintenance of CRM and Azure Storage
Thokozile Memela
In plain English
The document outlines the general conditions of contract for government procurement in South Africa. It applies to all bids, contracts, and orders, excluding immovable property.
Always check the official documentDescription
The Office of the Ombud for Financial Services Providers (FAIS Ombud) invites bids for the support, maintenance, and license renewal of its Microsoft Dynamics 365 CRM system and Azure Blob Storage. The project is based in Pretoria and spans a 36-month period. Key deliverables include system enhancements, document management improvements, workflow automation, AI integration for case summaries, and the implementation of an integrated SMS solution. The successful bidder must also provide training for 44 users and manage a smooth transition from the current provider within two weeks of the contract award. The project requires managing approximately 10 TB of storage and a minimum of 10,000 SMS messages per month. Bids are valid for 90 days from the closing date of 12 October 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Must be registered on National Treasury CSD with compliant tax status
- Must hold active Microsoft Certified Partner status
- Must provide four reference letters confirming relevant experience
- Must provide four local resources with five years minimum experience
Contact & how to apply
Name: Thokozile Memela
Email: tenders@faisombud.co.za
Phone: 012-762-5000
How to apply: Submit two printed copies (one original and one copy) and one electronic copy on a flash drive in a sealed envelope. Deposit the envelope into the tender box at the Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010.
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