Sole Source Procurement for Microsoft Unified Support.
Prudence Seabela
This tender closed on 21 July 2026
Bidding is no longer open. Browse open technology tenders or see the related tenders below.
In plain English
Microsoft Unified Support services are being procured. Only Microsoft Corporation or its affiliates can bid.
Always check the official documentDescription
Sasria SOC Ltd is initiating a sole-source procurement process to appoint Microsoft Ireland for the provision of Unified Enterprise Support services. This project aims to transition the organization from a basic support plan to a comprehensive, proactive model covering their entire Microsoft technology estate. The contract will span a 12-month period. Key deliverables include 24/7 technical support, problem resolution, escalation management for critical outages, and access to an enterprise online support portal. Additionally, the scope includes specialized proactive services such as IT health assessments, Azure cloud assistance, and dedicated engineering support for Dynamics 365 and security operations. The service also provides technical training, hands-on labs, and strategic guidance from a dedicated Customer Success Account Manager. This appointment is restricted to Microsoft as the Original Equipment Manufacturer (OEM) to ensure specialized support for their proprietary software environment.
Full requirements
- Must be the Original Equipment Manufacturer (OEM)
- Must provide official letter confirming sole provider status for Microsoft Unified Enterprise Support
Contact & how to apply
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