Service Provider for City of Tshwane's Fraud Hotline.
City of Tshwane
Compulsory briefing — you must attend to bid
8 July 2026 at 10:00 · Microsoft Teams
In plain English
The City of Tshwane is seeking a service provider to host its fraud hotline facilities at the provider's call centre for six months. Only bidders registered on the Central Supplier Database (CSD) will be considered.
Always check the official documentDescription
The City of Tshwane invites service providers to host and manage its Fraud Hotline facilities for a six-month period. The successful bidder will operate a 24/7 call centre, including toll-free, WhatsApp, Telegram, and web-based reporting channels. Key deliverables include managing case reports in four official languages, translating all data into English, and uploading reports to the City’s system within 24 hours. The provider must also perform case management, filter malicious calls, and provide monthly analytical reports. The project requires a team of four agents and two experienced project managers with forensic or legal backgrounds. The service must be hosted at the provider's own facilities.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid Tax Compliance Status PIN
- Municipal account not older than 3 months, not in arrears over 90 days
- Attendance at the compulsory briefing session
- Police clearance certificates for all deployed staff
- Signed Joint Venture agreement if applicable
- Official letter of authorization for non-director signatories
Contact & how to apply
Name: Ellaine Nkoana
Email: EllaineN@tshwane.gov.za
Phone: 012-358-4027
How to apply: Bidders must submit their responses through the City of Tshwane’s online e-tender portal. Do not use the physical tender box. All submissions must be completed by 10:00 on 14 July 2026.
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