Service provider for independent fraud hotline management.
Aluwani Themeli
In plain English
An independent fraud hotline management service is being procured. Bidders must be registered on the Central Supplier Database and comply with B-BBEE requirements.
Always check the official documentDescription
The Border Management Authority is seeking a service provider to manage an independent fraud hotline for a three-year period. The project involves operating a 24/7 call centre with multi-language support, providing reporting channels via phone, WhatsApp, Telegram, and web platforms. Key deliverables include case management, whistleblower feedback, trend analysis, and emergency escalation for high-risk incidents. The provider must also support fraud awareness initiatives. The work will be conducted remotely or at the provider's facility, serving the Border Management Authority's national requirements.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status (TCS) or SARS PIN
- Registered on the Central Supplier Database (CSD)
- Professional Indemnity Insurance with R160 million cover
- Valid B-BBEE certificate or sworn affidavit
- Reference letters for projects completed within the last 5 years
- Certified qualifications for Project Manager and Call Centre Agents
- Police clearance certificates for all assigned personnel
Contact & how to apply
Name: Aluwani Themeli
Email: Aluwani.themeli@bma.gov.za
Phone: 012-065-1147
How to apply: Bids must be submitted electronically through the official E-Tender Portal before the closing date and time of 21 September 2026 at 11:00 AM.
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