Cisco Collaboration Partner for Technical Support Services
PRASA
In plain English
PRASA is seeking a certified Cisco Collaboration Partner to provide ad-hoc technical support and optimization services for the Cisco Unified Communications Manager environment for six months. Bidders must be Cisco Certified Partners and registered on the Central Supplier Database.
Always check the official documentDescription
The Passenger Rail Agency of South Africa (PRASA) in KwaZulu-Natal is seeking a certified Cisco Collaboration Partner to provide technical support for its Cisco Unified Communications Manager (CUCM) environment. The project involves assessing the current telephony system, performing root-cause analysis, and implementing remediation to stabilize the platform. The service provider will also be responsible for knowledge transfer to PRASA staff. Key deliverables include technical assessment reports, incident response records, and evidence of system stabilization. The contract will last for six months or until the budget limit is reached. All work must be completed within a four-week timeline. This tender is issued by PRASA KZN and the closing date for submissions is 06 July 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Active Cisco Select, Advanced, or Premier Partner status
- Lead engineers must hold valid CCIE or CCNP Collaboration certifications
- Three references for similar VoIP/CUCM projects completed within five years
- Valid SARS Tax Compliance Status (TCS) PIN or certificate
- Registration on the National Treasury Central Supplier Database (CSD)
Contact & how to apply
Name: JOHNSON ZWANE
Email: jzwane@metrorail.co.za
Phone: 031-813-0102
How to apply: Bidders must submit their response documents in a sealed envelope. These must be hand-delivered to Bid Box No. 4 at the PRASA Regional Office, 65 Masabalala Yengwa Avenue, KwaZulu-Natal. You must sign the submission register upon delivery.
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