Debt Collection Services for Eskom in Northwest and Northern Cape.
Eskom
In plain English
Eskom is procuring debt management services for its North West & Northern Cape Operating Unit over a period of 3 years. Eligible bidders are specialized debt recovery agencies with capabilities in legal collections and customer relationship management.
Always check the official documentDescription
Eskom Holdings SOC Ltd is seeking specialized debt recovery agencies to provide debt management services for the Northwest and Northern Cape Operating Units. The contract will run for a duration of 36 months on an as-and-when required basis. The scope of work includes soft collections, such as contact center-based reminders and tracing, as well as hard collections involving legal processes like summons, default judgments, and property attachments. Key deliverables include weekly reports on high-value accounts, monthly performance reports, and the maintenance of an integrated debt collection system with audit trail capabilities. The service provider must manage active accounts and problematic debt while ensuring all payments are directed to Eskom bank accounts. The tender aims to enhance revenue collection from non-paying customers, including municipalities and sundry debtors, through professional and ethical collection practices.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered Debt Collector with Council for Debt Collectors and ADRA
- Valid Fidelity Fund Certificate (FFC)
- ISO 9001 compliant Quality Management System
- In-house legal department or appointed legal professional
- Registered on National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Documented access to Credit Bureaus and Deeds office
- Environmental management policy, emergency plan, and waste management plan
- Latest audited financial statements or ITA-34C tax assessments
Contact & how to apply
Name: tshifhiwa mandavha
Email: MandavT@eskom.co.za
Phone: 011-651-6843
How to apply: Tenders must be submitted electronically via the Eskom E-tendering site. Documents must be uploaded in PDF format into the designated folders (Technical, Commercial, Financial, and Other). No zip files are permitted, and the total submission size is restricted to 4 gigabytes.
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