Debt Collection Services for SASSA in Eastern Cape.
SASSA
This tender closed on 11 August 2026
Bidding is no longer open. Browse open general purpose tenders or see the related tenders below.
Compulsory briefing has closed
Held on 24 July 2026 at 10:00 · SASSA Regional Office, 2nd Floor, BKB Building, Corner Fitzpatrick & Merino Road, Quigney, East London, 5201. Attendance was required to bid.
In plain English
Debt collection services including legal action are being procured for SASSA in the Eastern Cape region. Bidders must comply with tax obligations and be registered on the Central Supplier Database.
Always check the official documentDescription
The South African Social Security Agency (SASSA) invites bids for debt collection services in the Eastern Cape region for 36 months. The service provider will manage the recovery of outstanding social assistance and staff debts, currently totaling over R21.7 million. Key tasks include issuing letters of demand, tracing debtors, negotiating payment agreements, and initiating legal action through attorneys. The provider must supply a dedicated project manager, maintain a functional debt collection IT system, and provide monthly recovery reports. The work will be performed in the Eastern Cape, with a compulsory briefing session held in East London. The contract operates on a commission-based, no-recovery-no-fee model.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Debt Council Registration certificate
- Valid Tax Compliance Status PIN
- Valid B-BBEE certificate or sworn affidavit
- Project Manager must hold NQF Level 6 professional qualification
- Proven track record via reference letters for previous debt collection projects
Contact & how to apply
Name: T. Tyaliti
Email: tenderqueriesec@sassa.gov.za
Phone: 043-707-6328
How to apply: Proposals must be physically deposited into the bid box located at the SASSA Regional Office, BKB Building, Cnr Fitzpatrick & Merino Road, Quigney, East London, 5201.
Related tenders
Service Provider for Wastepaper Collection and Disposal.
The South African Social Security Agency (SASSA) seeks a service provider for the collection and secure disposal of wastepaper at its Head Office in Pretoria. The five-year contract requires weekly waste collection, supply of collection boxes and trolleys, and educational materials on recycling. Collections must be documented with signed vouchers, and the provider must handle confidential documents securely. The provider pays SASSA per ton of wastepaper collected.
Appointment of a debt collection agency for three years.
The Lepelle-Nkumpi Local Municipality seeks bids for a debt collection agency to operate in Lebowakgomo for three years. Responsibilities include tracing debtors, managing communication, updating the Solar Financial System, and handling legal processes. The agency must establish an electronic link with the municipality, identify indigent debtors, and provide regular progress reports. The project is commission-based, requiring previous debt collection experience and an in-house legal division. Submissions close on 08 October 2026 at 11:00 AM, with bids valid for 90 days post-closing.
Facilities and Property Management Audit for SASSA.
SASSA seeks a professional service provider to conduct a comprehensive facilities and property management performance audit for 490 offices across all provinces and the Head Office. The project includes building condition assessments, space utilization audits, portfolio register updates, and strategic infrastructure planning for the 2027–2030 budget cycle. The provider must ensure skills transfer to SASSA officials, with work involving physical inspections and compliance assessments against relevant standards. The contract is for eighteen months.
Municipal Debt Collection Services for 36 Months
The Elias Motsoaledi Local Municipality seeks bids for municipal debt collection services over 36 months. Tasks include pre-legal and legal debt collection for accounts overdue by more than 90 days, debtor identification, tracing, issuing demand letters, negotiating payment agreements, and initiating legal actions. The service provider must develop a debt collection strategy, interface with municipal systems, and provide monthly and quarterly performance reports. Consistency in the project team is required, with quarterly meetings with the municipal manager to assess performance. The work will be conducted in Groblersdal.
Provision of Cloud-Based Contact Centre Services for SASSA.
The South African Social Security Agency (SASSA) seeks a service provider for a cloud-based omnichannel Contact Centre as a Service (CCaaS) and operations. The solution must support voice, email, WhatsApp, SMS, web chat, and social media, handling 1 million voice calls and 50,000 emails monthly. The contract is for three years, based at SASSA Head Office in Pretoria. Deliverables include a secure CRM-integrated platform, real-time analytics, and a phased transition plan. Bidders need three years of experience in cloud-based CCaaS in South Africa. Submissions close on 09 October 2026 at 11:00 AM.
Professional Service Provider for Revenue Enhancement Programme.
The Development Bank of Southern Africa (DBSA) seeks professional service providers to assist Victor Khanye Local Municipality in developing and implementing a revenue enhancement programme. The project focuses on improving municipal revenue recovery through technical audits, tariff restructuring, and data cleansing. Deliverables include auditing 10,000 electricity meters, reviewing indigent registers, and creating business cases for infrastructure projects. A multi-disciplinary team is required, including engineers, financial experts, GIS specialists, legal advisors, and town planners. The contract is a fixed-price, lump-sum agreement with a specific budget for immediate initiatives. The project duration is approximately 12 months, with a compulsory briefing session on 07 September 2026 via Microsoft Teams.