Provision of debt collection services for Western Cape Health.
Department of Health
This tender closed on 7 August 2026
Bidding is no longer open. Browse open general purpose tenders or see the related tenders below.
In plain English
The Western Cape Government Health and Wellness is procuring a debt collection service for outstanding debts over a five-year period. Bidders must be registered on the Central Supplier Database and have a valid tax compliance status.
Always check the official documentDescription
The Western Cape Government Health and Wellness invites bids for debt collection services for a five-year period. The service provider will manage outstanding debts, including patient fees, personnel debt, and bursary-related debt across all Western Cape regions. Key deliverables include electronic processing of handover data, maintaining a call centre for recovery efforts, and providing monthly progress reports. The contractor must operate a separate trust account for recovered funds and ensure all payments are transferred to the Department within 14 business days of month-end. Bidders must have an established office in the Western Cape to facilitate meetings and inspections. The contract is set for 60 months, with an option for a one-year extension.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid SARS tax compliance status
- Registered with the Council for Debt Collectors
- Active membership with the Association of Debt Recovery Agents (ADRA)
- Possess valid fidelity insurance
- Maintain an established office in the Western Cape
- Documented NAEDO debit order processing capability
- Proof of existing credit bureau relationship
- Provide latest audited financial statements
Contact & how to apply
Name: Ms Shamsonisa Davids
Email: Shamsonisa.Davids@westerncape.gov.za
Phone: 021-483-6271
How to apply: Bids must be submitted in a sealed envelope marked with the bid number and service provider details. Deliver to the bid box at the foyer of the main entrance, Western Cape Government Building, 4 Dorp Street, Cape Town.
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