Citizen Interaction and Service Request Management Solution.
MR DAVHULA K
In plain English
The tender is for the implementation of a citizen interaction and service request management solution with three-year support. Eligibility requirements are not specified in the text.
Always check the official documentDescription
This tender is for the implementation of a Citizen Interaction and Service Request Management Solution. The project includes a three-year support period after the system is installed. The work will be managed by the issuing authority. Bidders must show proof of similar projects completed in the last five years. This includes providing details like the client name, contact information, project description, and the total value of past work. The project aims to improve how the organization handles service requests from citizens.
Full requirements
- Must provide proof of similar projects completed within the last five years.
Contact & how to apply
Related tenders
Procurement of E-Recruitment Digital Services Platform.
This tender is for acquiring an E-Recruitment Digital Services Platform with an integrated CRM tool and a citizen-centric application. It aims to manage recruitment processes and enhance public interaction. The project is issued under bid number 12/2026/2027.
Access Control System Revamp and Maintenance
This tender involves the procurement, revamping, and extension of access control systems, including a mandatory three-year maintenance period. Issued under bid number 11/2026/2027, the project requires upgrading security access infrastructure and providing ongoing technical support at designated facility sites.
Supply and maintenance of online booking system.
Polokwane Municipality seeks bids for a three-year contract to supply, deliver, install, and maintain an Online Booking System. The system will manage municipal services like facility bookings and event permits, integrating with existing ERP, GIS, and CRM software. Key tasks include system design, deployment, staff training, and maintenance. Completion is required within six weeks of contract signing, with software licenses and ownership transferred to the municipality after 36 months.
Refurbishment and Maintenance of Data Center/Server Room.
This tender involves the refurbishment and maintenance of a data center and server room for a period of three years, ensuring the ongoing functionality and upkeep of critical server infrastructure. It is issued under tender number 07/2026/2027.
Rural Roads Asset Management System Support and Licensing
The Capricorn District Municipality seeks bids for Rural Roads Asset Management System support and software licensing. The project includes installing web and mobile-based software for ten users, featuring interactive maps, custom reporting, and data collection for roads. Deliverables include annual software licensing, GIS support, maintenance, and staff training. The system must support data analysis, Google Map integration, and report generation on road conditions and costs. The contract spans three years under a Service Level Agreement, based in Polokwane. Submissions close on 17 August 2026, with a compulsory site inspection on 27 July 2026.
GIS-Enabled Water and Sanitation Asset Management System.
The Polokwane Municipality seeks a service provider for a three-year project to implement and maintain a GIS-enabled water and sanitation infrastructure asset management system. The project includes system configuration, GIS integration, data migration, and infrastructure management modules. Deliverables include mobile workforce enablement, user training, and ongoing technical support. The system must be web-based, secure, and compatible with industry-standard databases and mapping services. Bidders must have expertise in ICT, GIS, water engineering, and asset management.