Service Provider for RAF Digital Platforms.
Road Accident Fund
In plain English
The tender is for an Outcomes-based Service Performance Framework for the Road Accident Fund. The eligibility requirements are not specified in the text.
Always check the official documentDescription
The Road Accident Fund (RAF) invites bids for the licensing, hosting, maintenance, support, and enhancement of the Nyalazone Digital Customer Engagement and Leggero platform. The project will take place in Centurion, South Africa, over a 36-month period. Key deliverables include platform administration, omnichannel service management (WhatsApp, SMS, Email, etc.), system integration, security compliance, and technical knowledge transfer. The service provider must manage hosting environments and ensure system availability during support hours from 06:30 to 18:30 on weekdays. A transition period of six weeks is required at the start of the contract. The tender is identified by number RAF/2026/00052, with a closing date of 17 September 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status (TCS) Pin
- Registered on the National Treasury Central Supplier Database (CSD)
- OEM certification or official partnership letter from Nyalazone
- Verifiable reference letters confirming platform experience
Contact & how to apply
Name: Matome Ramathoka
Email: matomer@raf.co.za
Phone: 012-649-2015
How to apply: Bids must be hand-delivered or couriered to the tender box at the Road Accident Fund (RAF) reception, Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion, 0046. Faxed or emailed proposals are not accepted.
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