Service Provider for Telephony and Analytics Solutions for RAF
Road Accident Fund
In plain English
The Road Accident Fund is procuring services for licensing, hosting, maintenance, support, and enhancement of telephony and analytics solutions. Bidders must comply with South African legal requirements and be registered on the Central Supplier Database.
Always check the official documentDescription
The Road Accident Fund (RAF) is seeking a service provider for the licensing, hosting, maintenance, and support of its telephony and analytics ecosystem. This includes Telviva, QueueMetrics, Call Cabinet, NICE Workforce Management, and CallBi Speech Analytics. The contract covers a 36-month period and serves approximately 130 users. The provider must manage hosting environments, provide 12x7 support, and ensure system integration. Work will be performed at the RAF offices in Centurion. The project requires adherence to a strict performance framework, including monthly reporting and quality improvement plans. The tender is open for submission until 14 September 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) Pin
- Official OEM authorization for all specified software solutions
- Verifiable client reference letters for similar implementations
Contact & how to apply
Name: Tshiamo Motitswe
Email: Tshiamomo@raf.co.za
Phone: 012-429-5645
How to apply: Proposals must be hand-delivered or couriered to the tender box at the Road Accident Fund (RAF), Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion, 0046. Faxed or emailed submissions will not be accepted.
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