Five-Year Agreement for BeyondTrust Support System.
Ntombenhle Mkhize
Compulsory briefing — you must attend to bid
8 September 2026 at 10:00 · Virtual via Microsoft Teams
In plain English
SITA is seeking a five-year development, support, and license maintenance agreement for the BeyondTrust Remote Support System. Bidders must be registered on the Central Supplier Database (CSD).
Always check the official documentDescription
The State Information Technology Agency (SITA) is inviting bids for the establishment of a five-year development, support, and license maintenance agreement for the BeyondTrust Remote Support System. The work will be performed at SITA Centurion, Gauteng. The scope includes providing BeyondTrust appliance and user licenses, BMC Remedy integration, technical support, and formal training for SITA staff. The contractor must provide helpdesk facilities, maintain specific performance metrics for response and resolution times, and deliver weekly performance reports. The contract duration is five years, with support services provided during standard business hours. Bidders must be authorized partners of the Original Software Manufacturer and possess internal resources for application and technical development. The project involves both committed maintenance spend and as-and-when professional services.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid accredited Partner, Reseller, or Distributor status from the OEM/OSM
- Valid B-BBEE certificate or sworn affidavit
- Compliance with ISO/IEC Quality Standards
- Preparedness for State Security Agency screening and personnel suitability checks
Contact & how to apply
Name: Ntombenhle Mkhize
Email: Ntombenhle.Mkhize@sita.co.za
Phone: 033-260-3187
How to apply: Bids must be submitted electronically via the SITA-Supplier Oracle ERP portal at www.suppliers.sita.co.za. No manual, email, or faxed submissions will be accepted. Bidders must follow the official SITA step-by-step guide for navigating the portal.
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