Provision of Customer Service Training for NHFC.
Liyakhanya Ncanywa
This tender closed on 7 August 2026
Bidding is no longer open. Browse open general purpose tenders or see the related tenders below.
In plain English
The NHFC is seeking providers for customer service training. Bidders must be registered on the Central Supplier Database and have a valid B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The National Housing Finance Corporation (NHFC) is seeking a service provider to conduct customer service training for 30 employees. The training will take place in-person at the NHFC offices. The program aims to improve staff skills in communication, conflict resolution, and customer relationship management. The training will be delivered over three days to three separate groups of ten employees each. Key deliverables include a detailed training schedule, electronic training manuals, and practical exercises tailored to the housing industry. The facilitator must provide professional guidance on modern customer service techniques. The project must be completed by the appointed service provider according to the agreed schedule.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status (TCS) PIN
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Proof of QCTO accreditation and registration
- Two reference letters for similar training conducted between 2020 and 2026
- Facilitator CV with at least 3 years of relevant experience
Contact & how to apply
Name: Liyakhanya Ncanywa
Email: quotations01@nhfc.co.za
Phone: 060-994-2815
How to apply: Bids must be submitted via email to Quotations01@nhfc.co.za. The proposal must be converted into a single PDF file, numbered according to the provided checklist, and submitted before 11:00 AM on 07 August 2026.
Related tenders
Service Provider for Organisational Skills Audit at NHFC.
The National Housing Finance Corporation (NHFC) seeks a service provider to conduct an organisational skills audit. The project includes designing and implementing an audit across all business units, following the Public Service Skills Audit Methodology Framework. Deliverables include a competency framework, skills matrix, and a final report with training and human capital strategy recommendations. The audit will be conducted at NHFC offices in Sandton over 12 months. A compulsory virtual briefing session is on 27 July 2026, and submissions close on 17 August 2026 at 11:00.
Diagnostic Assessment of NHFC Organisational Culture.
The National Housing Finance Corporation (NHFC) seeks a service provider to conduct a comprehensive diagnostic assessment of its organisational culture, climate, employee engagement, and change management practices. The project will be conducted at NHFC offices in Sandton over 12 months, followed by a 24-month implementation roadmap. Deliverables include a diagnostic framework, root cause analysis report, structured implementation roadmap, and capacity building for NHFC staff. Bidders must demonstrate expertise in organisational development and industrial psychology. A compulsory briefing session will be held via MS Teams on 27 July 2026, with submissions closing on 14 August 2026 at 11:00.
Provision of King V Training for NGB Officials
The National Gambling Board (NGB) invites service providers to submit quotations for King V training for seventeen officials. The training, to be held in Gauteng, must cover corporate governance, ethical leadership, digital governance, and the King V Disclosure Framework over at least two days. Deliverables include a training manual, presentations, workshops, case studies, and certificates of attendance. The service provider must arrange the venue and catering and have a facilitator with at least five years of relevant experience.
Panel of Service Providers for Training Services
The Ehlanzeni District Municipality seeks to appoint a panel of five service providers to deliver various training services over a 36-month period in Mbombela. Providers will conduct training courses, supply necessary manuals and equipment, and perform assessments. Certificates of competence must be issued within two months of training completion, with feedback reports and attendance registers submitted within seven days. Bidders must have relevant SETA or QCTO accreditation. Evaluation will be based on a functionality threshold of 70 points and the 80/20 preference point system.
Food and Beverage Services Training Programme Management.
The Department of Tourism seeks accredited service providers to manage a Food and Beverage Services Training Programme for 400 learners in Limpopo, Mpumalanga, Northern Cape, and North West. The 12-month learnership (NQF Level 4) includes induction, training, work placement, stipend administration, and certification. Providers must have a physical office in the chosen province and coordinate with CATHSSETA. The contract is for the 2026/27 financial year, with a virtual briefing on 07 August 2026.
Provision of Employee Wellness and GBV&F Services.
The Department of Home Affairs seeks a service provider for Employee Wellness and Gender-Based Violence and Femicide services across all provinces and the Head Office for five years. Services include mental health counselling, chronic disease management, 24/7 support lines, and crisis intervention. The provider must ensure professional staff availability within 12 hours and conduct debriefing sessions. The project involves training, wellness campaigns, and monthly reporting. A virtual briefing session is on 07 August 2026, with the tender closing on 21 August 2026.