Provision of Customer Service Training for NHFC.
Liyakhanya Ncanywa
In plain English
The NHFC is seeking providers for customer service training. Bidders must be registered on the Central Supplier Database and have a valid B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The National Housing Finance Corporation (NHFC) is seeking a service provider to conduct customer service training for 30 employees. The training will take place in-person at the NHFC offices. The program aims to improve staff skills in communication, conflict resolution, and customer relationship management. The training will be delivered over three days to three separate groups of ten employees each. Key deliverables include a detailed training schedule, electronic training manuals, and practical exercises tailored to the housing industry. The facilitator must provide professional guidance on modern customer service techniques. The project must be completed by the appointed service provider according to the agreed schedule.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status (TCS) PIN
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Proof of QCTO accreditation and registration
- Two reference letters for similar training conducted between 2020 and 2026
- Facilitator CV with at least 3 years of relevant experience
Contact & how to apply
Name: Liyakhanya Ncanywa
Email: quotations01@nhfc.co.za
Phone: 060-994-2815
How to apply: Bids must be submitted via email to Quotations01@nhfc.co.za. The proposal must be converted into a single PDF file, numbered according to the provided checklist, and submitted before 11:00 AM on 07 August 2026.
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