Provision of Customer Insights Platform for SARS.
Tender Office
In plain English
The South African Revenue Service is seeking an operator for data protection services. Eligibility requirements are not specified in the text.
Always check the official documentDescription
The South African Revenue Service (SARS) is inviting bids for the appointment of a service provider to supply a Customer Insights Platform. This platform will manage customer experience and research components for a three-year period. The project requires the implementation of a cloud-based system capable of handling at least 3 million survey responses annually, with AI-powered sentiment analysis and integration with existing SARS systems. Key deliverables include survey design, automated data collection, reporting dashboards, and service recovery workflows. The platform must be fully operational by 11 October 2026. The work will be managed centrally by SARS in Pretoria. Bidders must provide a fixed annual pricing model that covers all hosting, licensing, and maintenance costs. The closing date for submissions is 06 July 2026 at 11:00 AM.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status PIN or CSD registration number
- Relevant industry accreditation for services offered
- Three years of audited or independently reviewed financial statements
- Valid B-BBEE certificate or sworn affidavit
- Proof of professional indemnity and public liability insurance
- Minimum of two reference letters for similar enterprise-level projects
Contact & how to apply
Name: Tender Office
Email: tenderoffice@sars.gov.za
Phone: 012-422-4078
How to apply: Submit one hardcopy (A4 ring-bound lever arch file) and one soft copy (USB stick) to the SARS Procurement Tender Office, Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Brooklyn, Pretoria, 0181.
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