Genesys License Renewal for 12 Months
SABS
In plain English
The South African Bureau of Standards is seeking quotations for the renewal of a Genesys License for 12 months. Bidders must be registered on the Treasury Central Supplier Database and provide a valid BBBEE certificate or sworn affidavit.
Always check the official documentDescription
The South African Bureau of Standards (SABS) is seeking a service provider for the renewal of Genesys software licenses and associated support services for a 12-month period. The project involves migrating the existing Genesys system to a new provider and maintaining a hosted contact center. Key deliverables include the Genesys Engage on-premise base package, reporting tools, SIP communication licenses, quality management software, and local technical support for 20 users. The work will be performed at SABS facilities. All proposals must be submitted by 11:00 AM on 18 September 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Official Genesys reseller or partner accreditation
Contact & how to apply
Name: Ntobeko Mweli
Email: Ntobeko.Mweli@sabs.co.za
Phone: 012-428-6691
How to apply: Submit your proposal in PDF format via email to Ntobeko.Mweli@sabs.co.za. The total email size must not exceed 14 MB. Submissions via external links or file-sharing services like WeTransfer will not be accepted.
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