Supply and Support of Genesys Cloud Solution.
Mlungisi Brian
This tender closed on 7 October 2026
Bidding is no longer open. Browse open technology tenders or see the related tenders below.
Compulsory briefing has closed
Held on 17 September 2026 at 10:00 · Online (Microsoft TeamViewer). Attendance was required to bid.
In plain English
The National Youth Development Agency is seeking a service provider to supply software licences, support services, and enhance the existing Genesys cloud-based customer service solution. Bidders must be registered on the Central Supplier Database and comply with B-BBEE requirements.
Always check the official documentDescription
The National Youth Development Agency (NYDA) invites bids for the supply of software licences, support services, and the enhancement of its Genesys Cloud-based customer service solution. The project covers the head office and 43 branches nationwide. Key deliverables include the rollout of voice, email, and WhatsApp communication channels, integration with the existing Odoo ERP system, and the implementation of AI-driven chatbots and voicebots. The service provider must also provide ongoing technical support, quality monitoring, and comprehensive staff training. The contract spans a 36-month period, supporting 58 system users and 3 supervisors. The work will be managed from the NYDA head office in Sunninghill, Johannesburg. Bidders must demonstrate expertise in Genesys Cloud solutions and provide a Delivery Manager with over 10 years of relevant experience.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Valid Genesys Cloud partner certification
- Three positive testimonial letters confirming relevant experience
- Attended compulsory briefing session
- Signed Joint Venture Agreement and B-BBEE certificate (if applicable)
Contact & how to apply
Name: Mlungisi Brian
Email: tenders@nyda.gov.za
Phone: 087-158-5718
How to apply: Proposals must be submitted in one original hard copy and one electronic version on a flash drive. These must be deposited into the tender box at the NYDA Head Office, 7 Naivasha Road, Sunninghill, 2191, by 11:00 am on 07 October 2026.
Related tenders
Appointment of Security Services for NYDA Centers.
The National Youth Development Agency (NYDA) seeks a service provider for physical security services at its centers for 12 months. Services include 24/7 guarding, access control, patrols, control room operations, armed response, and GPS-equipped security vehicles. Deliverables include weekly and monthly security reports. The work covers various NYDA centers across South Africa, divided into Inland and Coastal lots.
Cybersecurity Awareness Solution for ATNS.
Air Traffic and Navigation Services (ATNS) seeks a service provider to supply, implement, and support a cloud-based cybersecurity awareness training platform for five years. The solution should include online training, phishing simulations, email reminders, and Active Directory integration. The provider must offer progress tracking and analytics. The project will be executed at ATNS facilities, with a contract duration of five years. A compulsory briefing session is on 07 September 2026, and the closing date is 09 October 2026.
Provision of Cloud-Based Contact Centre Services for SASSA.
The South African Social Security Agency (SASSA) seeks a service provider for a cloud-based omnichannel Contact Centre as a Service (CCaaS) and operations. The solution must support voice, email, WhatsApp, SMS, web chat, and social media, handling 1 million voice calls and 50,000 emails monthly. The contract is for three years, based at SASSA Head Office in Pretoria. Deliverables include a secure CRM-integrated platform, real-time analytics, and a phased transition plan. Bidders need three years of experience in cloud-based CCaaS in South Africa. Submissions close on 09 October 2026 at 11:00 AM.
Provision of Cloud Services and Disaster Recovery.
The Commission for Gender Equality (CGE) seeks a service provider to supply, host, and manage a cloud-based Infrastructure-as-a-Service (IaaS) platform, including Disaster Recovery as a Service (DRaaS), for 36 months. The project involves migrating existing virtual servers to a new platform with 99.9% uptime, 24/7 technical support, network management, and automated disaster recovery with quarterly testing. Bidders must have at least five years of experience in the South African cloud sector and provide a team with international industry certifications. The solution must support specific technical requirements, including virtual servers, storage volumes, and robust security monitoring.
Support and Maintenance of CRM and Azure Storage
The Office of the Ombud for Financial Services Providers invites bids for the support, maintenance, and license renewal of its Microsoft Dynamics 365 CRM system and Azure Blob Storage over a 36-month period in Pretoria. Key deliverables include system enhancements, document management improvements, workflow automation, AI integration for case summaries, and an integrated SMS solution. The project involves training for 44 users, managing 10 TB of storage, and handling 10,000 SMS messages monthly. Bids are valid for 90 days from the closing date of 12 October 2026.
Provision of specialised hardware and software services.
Postbank seeks a service provider for specialised end-user hardware, software licences, and related services in Pretoria. Deliverables include design workstations, creative software, prototyping platforms, testing devices, and research tools over a three-year period (2026-2029). The supplier must provide installation, onboarding support, and licence management. Closing date: 09 October 2026 at 11:00 am.