Provision of Employee Assistance Programme for ICASA.
Bid Administration Office
In plain English
ICASA is procuring Employee Assistance Programme services for 400 employees nationwide over three years. Bidders must be accredited with EAPASA and demonstrate capability to provide services across all nine provinces.
Always check the official documentDescription
The Independent Communications Authority of South Africa (ICASA) is seeking a service provider to deliver an Employee Assistance Programme (EAP) for approximately 400 employees nationwide. The contract will run for a period of three years. The successful bidder must provide 24/7/365 support, including telephonic and face-to-face counselling in all 11 official South African languages and South African Sign Language. Key deliverables include critical incident response, financial and legal advisory services, wellness events, and comprehensive reporting. The service provider must demonstrate the capacity to operate across all nine provinces of South Africa, including head office and regional locations. The project requires a functional/technical score of at least 70 points to qualify for further evaluation. The closing date for this tender is 16 October 2026 at 11:00.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid SARS Tax Clearance Certificate or PIN
- Registered on National Treasury Central Supplier Database (CSD)
- Accreditation with EAPASA
- Professional registration for key personnel (SACSSP, HPCSA, LPC, or relevant bodies)
- Documentary proof of national service delivery capacity
Contact & how to apply
Name: Bid Administration Office
Email: bidadministration@icasa.org.za
Phone: 012-568-3139
How to apply: Submit one original, three hard copies, and one electronic copy (USB in PDF format) into the bid box at the ICASA Bid Administration Office, Block C, 350 Witch-Hazel Street, Eco-Park, Centurion. Late, emailed, or faxed submissions will not be accepted.
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