Renewal and Support for SysAid Software.
Kagiso Themba
In plain English
The tender is for the renewal, subscription, and support of SysAid system software for 12 months. Bidders must be registered on the CSD and provide B-BBEE status level documentation.
Always check the official documentDescription
Iziko Museums of South Africa invites quotations for the renewal, subscription, and technical support of SysAid ICT Service Management software. The project will be based in Cape Town. The scope includes providing 10 named agent licenses, asset management for 500 assets, and advanced AI-powered features such as the SysAid Copilot and automated workflow tools. The successful bidder must provide ongoing maintenance, including security patches, bug fixes, and technical assistance during business hours. The contract requires adherence to specific response and resolution times for critical and standard support requests. The project aims to ensure the continued efficiency of the museum's internal ICT service environment.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid Tax Compliance Status Pin and Certificate
- Valid B-BBEE Certificate or Sworn Affidavit
- Five contactable references for SysAid services
- Official authorization to supply and renew SysAid subscriptions in South Africa
Contact & how to apply
Name: Kagiso Themba
Email: kthemba@iziko.org.za
Phone: 021-481-3917
How to apply: Quotes and all required documentation must be submitted via email to scm@iziko.org.za and kthemba@iziko.org.za before the closing date of 19 June 2026 at 11h00am.
Related tenders
Renewal of Manage Engine Software Licenses for SANSA
The South African National Space Agency (SANSA) seeks a service provider to renew various Manage Engine software licenses, including Endpoint Central Enterprise, ADAudit Plus, ADManager Plus, and ServiceDesk Plus. The project involves annual subscription renewal, with work performed at SANSA facilities. The contract starts on 17 July 2026, and offers must remain valid for 120 days from the closing date of 03 July 2026. This tender is crucial for maintaining SANSA's IT infrastructure and security management systems.
Procurement of Management Administration System for Nursing Colleges.
SITA requests bids for a Management Administration System for four Western Cape College of Nursing campuses, including the College of Emergency Care, for a 5-year period. A compulsory briefing session is on June 2, 2026, and the bid submission deadline is June 15, 2026.
Supply and Maintenance of Policing and Control Systems
The City of Cape Town seeks a company to supply, install, and maintain an Emergency Policing & Incident Control System, an Investigative Case Management System, and a Contraventions System for a 15-year contract. A compulsory hybrid site visit/clarification meeting is scheduled for 23 April 2026. Submissions close on 01 June 2026.
Supply and Support of Revenue Administration System
The Department of Home Affairs seeks a service provider for the supply, hosting, maintenance, and support of a Revenue Administration System across over 400 sites in South Africa. The system must integrate with existing platforms, include a payment gateway, and automate reconciliation with the Basic Accounting System. The provider must offer 24/7 support, a call centre, and 10,000 hours of system enhancements annually. The contract is for 36 months, with a possible two-year extension. Bidders need three years of public sector experience and evidence of similar implementations for three clients in the last five years. Submissions close on 26 June 2026.
Enterprise Vulnerability Scanning Solution Provider Appointment
The SABC seeks a service provider for licensing, implementation, maintenance, and support of an enterprise vulnerability scanning management solution for 5 years. The solution must include flexible scanning options, a unified endpoint agent, dynamic asset discovery, and live dashboards. The provider will supply license subscriptions, implementation, maintenance, and support.
Identity Lifecycle Management Solution for Cape Town.
The City of Cape Town seeks tenders for the supply, installation, maintenance, and support of an Identity Lifecycle Management solution. The project includes Identity Governance, Privileged Access Management, and Identity Proofing services over a 10-year contract. The solution must integrate with systems like SAP, Active Directory, and ServiceNow. Bidders should have experience with large-scale projects and provide training and change management support. Tender closes on 02 July 2026.