Implementation of WhatsApp Business Solution for OPFA.
Magadi Tshitannye
In plain English
The Office of the Pension Funds Adjudicator is procuring a WhatsApp Business solution. Bidders must be registered on the Central Supplier Database (CSD).
Always check the official documentDescription
The Office of the Pension Funds Adjudicator (OPFA) is seeking a service provider to design, implement, and support a WhatsApp Business solution. The project involves integrating the platform with the OPFA’s existing case management and document systems to enable self-service features like complaint tracking and status enquiries. The work will take place in South Africa, with a total project timeline of six months for implementation, followed by eighteen months of maintenance and support. Key deliverables include a project plan, technical architecture, system configuration, and user training materials. Bidders must demonstrate previous experience in WhatsApp Business integration and maintain a local presence.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
Full requirements
- Registered on the Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) PIN
- Proof of POPIA and cybersecurity regulatory compliance
- Minimum functionality score of 75/100
- Verifiable reference letters for similar projects
- CVs for at least three experienced technical staff
Contact & how to apply
Name: Magadi Tshitannye
Email: tenders@pfa.org.za
Phone: 012-748-4048
How to apply: Bids must be hand-delivered to the 4th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria. Submissions must include one master hard copy and one electronic copy on a USB or compact disc.
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