Maintenance and Support for InvGate ITSM Solution.
Magadi Tshitannye
In plain English
The Office of the Pension Funds Adjudicator is seeking maintenance and support services for the InvGate ITSM solution for 24 months. Bidders must be accredited InvGate ITSM Partners and registered on the Central Supplier Database.
Always check the official documentDescription
The Office of the Pension Funds Adjudicator (OPFA) is seeking a service provider for the maintenance and support of its InvGate ITSM solution. The work will be performed at the OPFA offices in Pretoria, South Africa. The contract duration is 24 months. Key deliverables include software patching, incident management, performance monitoring, and disaster recovery support. The provider must also supply 11 concurrent InvGate licenses and provide 200 hours for ad-hoc system enhancements. The service provider must submit monthly reports and attend regular progress meetings. The project excludes hosting and SQL environment maintenance, as the OPFA provides all necessary on-premises infrastructure.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Accredited InvGate ITSM Partner status required
- Verifiable references for two similar projects within the last three years
- Two technical staff with at least two years relevant experience
- Valid SARS Tax Compliance Status PIN or certificate
- Proof of registration on the Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
Contact & how to apply
Name: Magadi Tshitannye
Email: tenders@pfa.org.za
Phone: 012-748-4048
How to apply: Bid response documents must be submitted electronically via email to tenders@pfa.org.za by the closing date of 23 October 2026 at 16:00.
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