Professional Service Provider for Anti-Fraud Hotline.
Receiving Officer
In plain English
An Anti-Fraud and Ethics Toll-Free Hotline service is being procured for 36 months. Bidders must be registered on the CSD and provide a valid B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The Trans-Caledon Tunnel Authority (TCTA) invites bids for an independent Anti-Fraud and Ethics Toll-Free Hotline service. The contract duration is 36 months. The service provider must operate a 24/7/365 hotline in all 11 official South African languages, provide a secure case management system, and deliver monthly incident reports. Additional deliverables include annual fraud surveys, quarterly newsletters, and four annual training sessions. The provider must ensure compliance with POPIA and the Protected Disclosures Act. Bidders must demonstrate relevant experience in managing ethics hotlines and provide qualified personnel for team leadership and account management roles.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Valid Tax Compliance Status (TCS) PIN or certificate
- Registered on the Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Proof of relevant project experience via client reference letters
- Detailed CVs for Team Leader, Manager, and Key Accounts Manager
- Evidence of Disaster Recovery/Business Continuity Plan test within 24 months
Contact & how to apply
Name: Receiving Officer
Email: tenders07@tcta.co.za
Phone: 012-683-1200
How to apply: Applications must be submitted via email to tenders07@tcta.co.za by the closing date of 2 October 2026 at 11:00 a.m.
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