Microsoft Dynamics 365 Maintenance and Support Services.
Tebogo Mbiza
In plain English
NMISA is procuring Microsoft Dynamics 365 maintenance and technical support services for 12 months. Bidders must comply with South African legal requirements and provide a valid B-BBEE certificate.
Always check the official documentDescription
The National Metrology Institute of South Africa (NMISA) is seeking a service provider for the maintenance and technical support of its Microsoft Dynamics 365 ERP system. The contract will last for twelve months and covers functional support, system integration, and corrective development for financial, HR, and procurement processes. Key deliverables include an application takeover plan, monthly incident reports, and quarterly system health reviews. The provider must manage the transition from the current partner and ensure ongoing system stability. The work will take place at NMISA facilities. Proposals must be submitted by 28 October 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Registered company — An active CIPC-registered company in good standing.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Must be registered on the Central Supplier Database (CSD)
- Must hold a valid B-BBEE certificate
- Must be a legally registered business in South Africa
- Project Manager must have 10+ years of relevant experience
Contact & how to apply
Name: Tebogo Mbiza
Email: scm3@nmisa.org
Phone: 012-947-2875
How to apply: Submit your quotation on company letterhead via email to scm3@nmisa.org. If your proposal exceeds the 8MB mailbox limit, please send the submission in multiple parts.
Related tenders
Renewal and Management of Microsoft 365 Licenses.
The Mine Health and Safety Council (MHSC) seeks a service provider for renewing and managing Microsoft 365 licenses for 85 users over three years. This includes Microsoft 365 E5, Copilot, Teams, and Project licenses, tenant administration, security configuration, and technical support. The provider must ensure data residency in South Africa and comply with POPIA regulations, adhering to service level agreements for incident response and resolution. The work will be managed remotely via the MHSC Microsoft tenancy.
Service Provider for Penetration Testing and Vulnerability Assessment
The National Metrology Institute of South Africa (NMISA) seeks bids for a once-off penetration testing and vulnerability assessment of its hybrid ICT environment, covering cloud infrastructure, on-premises networks, web applications, and identity services. Deliverables include an initial security assessment, technical remediation workshops, and two retest cycles over approximately three months, with an additional three-month retesting period. Bidders must have completed at least five similar projects in the last five years, and key personnel must hold relevant cybersecurity certifications and extensive industry experience.
Renewal of Microsoft 365 E3 Licenses and Services.
The National Arts Council (NAC) seeks a service provider to renew 60 Microsoft 365 E3 licenses for 24 months, including Microsoft Teams Phone Standard and Operator Connect services. The project involves maintaining 56 telephone numbers, license management, technical support, and a compliant call recording solution. Bidders must show experience in Microsoft Cloud telephony and provide a project plan.
Microsoft Cloud Solutions Partner for NERSA's SharePoint.
The National Energy Regulator of South Africa (NERSA) seeks a Microsoft Cloud Solutions Partner to redevelop, enhance, maintain, and support its Microsoft SharePoint Cloud environment, including the intranet and Electronic Documents and Records Management System (EDRMS), over five years in Pretoria. The project involves migrating to a modern cloud platform, integrating tools like SigniFlow, Outlook, and Teams, and delivering a functional intranet, technical training, and comprehensive support. A draft project plan is required within two weeks of the contract start date.
Provision of Microsoft Office 365 E3 Licenses.
The Inkosi Langalibalele Local Municipality seeks bids for supplying 220 Microsoft Office 365 E3 user licenses over 36 months. The project includes migrating the existing Microsoft 365 tenant to a new environment, maintaining configurations and data. Deliverables include desktop applications, Microsoft Teams, SharePoint, OneDrive, technical support, and quarterly reporting. The project will be executed in Estcourt, requiring 99.9% cloud service uptime and strict technical support response times. A lead technical expert and project manager with specific certifications and experience are required. The tender closes on 19 October 2026.
Appointment of Panel for Managed IT Support Services.
The National Home Builders Registration Council (NHBRC) seeks service providers for a two-year contract to join a panel for Managed ICT Support Services. The work involves SAP support, digital services, infrastructure and desktop support, ICT security and governance, and professional services. Providers will collaborate with internal teams for technical support, system enhancements, and project management. The work is based at the NHBRC head office in Sunninghill, Gauteng, with potential travel to other offices. Providers must respond to urgent needs within 48 hours.