Call centre solution for Sentech.
AMUKELANI/NORMAN/NOSIPHO
In plain English
Sentech is procuring a one-stop call centre solution for 20 months, with an option to extend for 24 months. Bidders must comply with South African legal and procurement frameworks, but specific registrations or eligibility criteria are not stated.
Always check the official documentDescription
Sentech SOC Ltd is inviting bids for the appointment of a service provider to supply a one-stop call centre solution. The work will be based in Johannesburg, where the provider must operate from their own premises. The contract duration is twenty months, with an option to extend for an additional twenty-four months. The service provider must operate 16 hours a day, 7 days a week, 365 days a year. Key deliverables include providing 20 call centre agents, QContact Omnichannel system licenses, and full integration with Sentech’s existing systems. The solution must support omnichannel communication, including telephony, email, social media, and WhatsApp, along with automated ticketing and chat bot capabilities. Implementation must be completed within three weeks of the appointment. The tender process follows a two-envelope system, requiring separate technical and financial proposals.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Valid Tax Compliance Status
- Registered on the Central Supplier Database (CSD)
- Official QContact partnership letter (Distributor, Reseller, or OEM)
- Proof of existing call centre facilities, seats, and staff
- Valid B-BBEE certificate
- Minimum functional score of 35 out of 50 points
Contact & how to apply
Name: AMUKELANI/NORMAN/NOSIPHO
Email: TENDERA@SENTECH.CO.ZA
Phone: 011-471-4443
How to apply: Submit bids in a two-envelope system (Technical and Financial) inside one sealed container. Deliver to the tender box at Sentech SOC Ltd, Sender Technology Park, Octave Road, Radiokop Ext 3, Honeydew, Johannesburg, or via the Sentech eTender portal.
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