Upgrade of Service Desk System at Emfuleni Municipality.
Rand Water
Description
Emfuleni Local Municipality, through Rand Water, invites bids for the upgrade and modernization of its Service Desk Management System. The project involves providing and configuring a new service desk platform, migrating historical data, and integrating communication channels like email and WhatsApp. The successful service provider must also deliver user training, technical support, and documentation while ensuring system stability and automated workflows. The work will take place at the Emfuleni Local Municipality. Key deliverables include a fully functional service desk system, comprehensive reporting dashboards, and SLA tracking capabilities. The project requires a detailed project plan with milestones. Bids must be submitted by 11 June 2026 at 23h30.
Requirements
- Valid Tax Compliance Status PIN
- Registered on the Central Supplier Database (CSD)
- Valid Letter of Good Standing (COIDA)
- Three reference letters for similar projects
- Proof of technical capacity, key personnel CVs, and project plan
- Evidence of required equipment resource capacity
- Valid B-BBEE certificate or sworn affidavit
Contact & how to apply
Name: Lorraine Chauke
Email: lchauke@randwater.co.za
Phone: 011-682-0635
How to apply: Bids must be submitted via email to lchauke@randwater.co.za or tmorare@randwater.co.za before the closing time. All submissions must use the official forms provided in the bid document.
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