Provision of Cloud-Based Contact Centre Services for SASSA.
SASSA
In plain English
SASSA is procuring a cloud-based omni-channel contact centre service and operations for three years. Eligible bidders must demonstrate capability in providing integrated contact centre solutions.
Always check the official documentDescription
The South African Social Security Agency (SASSA) invites bids for the provision of a cloud-based omnichannel Contact Centre as a Service (CCaaS) and associated operations. The project requires the implementation of a turnkey solution supporting voice, email, WhatsApp, SMS, web chat, and social media channels. The service provider must manage a workforce capable of handling approximately 1 million voice calls and 50,000 emails monthly. The contract duration is three years. Services will be based at the SASSA Head Office in Pretoria. Key deliverables include a secure CRM-integrated platform, real-time analytics, and a phased transition plan. Bidders must have at least three years of experience in cloud-based CCaaS implementation in South Africa. The closing date for submissions is 09 October 2026 at 11:00 AM.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Valid Tax Compliance Status PIN
- Registered on the Central Supplier Database (CSD)
- OEM authorization letter for the proposed CCaaS solution
- ISO/IEC 27001 certification
- SOC 2 and CSA STAR compliance reports
- Proof of relevant experience via client reference letters
- Valid B-BBEE verification certificate or sworn affidavit
Contact & how to apply
Name: Mr. Mandla Sibeko
Email: ccaasbid@sassa.gov.za
Phone: 012-400-2634
How to apply: Bids must be submitted in the tender box located at the SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko and Pretorius streets, Arcadia, Pretoria, before the closing time on 09 October 2026.
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